{"id":56,"date":"2019-04-03T09:07:04","date_gmt":"2019-04-03T09:07:04","guid":{"rendered":"https:\/\/dev.quant-ict.nl\/?page_id=56"},"modified":"2024-06-27T08:38:31","modified_gmt":"2024-06-27T08:38:31","slug":"portfolio-quant-ict","status":"publish","type":"page","link":"https:\/\/dev.quant-ict.nl\/en\/portfolio-quant-ict\/","title":{"rendered":"Our Portfolio"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.23.3&#8243; background_enable_image=&#8221;off&#8221; background_video_mp4=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/12\/video-2160p-2.mp4&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Our Portfolio&#8221; text_orientation=&#8221;center&#8221; _builder_version=&#8221;4.23.2&#8243; title_font=&#8221;Share Tech||||||||&#8221; title_font_size=&#8221;52px&#8221; content_font=&#8221;||||||||&#8221; content_font_size=&#8221;16px&#8221; background_color=&#8221;rgba(40,40,145,0.46)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;top left&#8221; background_color_gradient_stops=&#8221;rgba(45,50,146,0.03) 48%|#ec2771 100%&#8221; background_color_gradient_start=&#8221;rgba(45,50,146,0.03)&#8221; background_color_gradient_start_position=&#8221;48%&#8221; background_color_gradient_end=&#8221;#ec2771&#8243; custom_padding=&#8221;200px||200px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Discover the Right Technology Solutions for Your Organization with the Help of Quant ICT Group<\/p>\n<p>Stay Ahead of the Curve with Custom Software\/Hardware Solutions and Services Tailored to Your Needs. 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header_text_color__hover=&#8221;#FFFFFF&#8221; background__hover_enabled=&#8221;on|hover&#8221; background_image__hover=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/06\/q_datahub.png&#8221; background_enable_image__hover=&#8221;on&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||-28px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;IoT-solutions&#8221; _builder_version=&#8221;4.25.2&#8243; text_font=&#8221;Share Tech||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.02)&#8221; text_font_size=&#8221;100px&#8221; text_line_height=&#8221;0.2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Share Tech||||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||0px||false|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;80px&#8221; text_font_size_phone=&#8221;60px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;36px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>IoT\u00a0<\/p>\n<h2>\u00a0Innovative IoT Applications<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Service Type&#8221; _builder_version=&#8221;4.25.1&#8243; background_color=&#8221;#edf0f2&#8243; custom_margin=&#8221;|||5%&#8221; custom_padding=&#8221;80px|0|80px|0px|false|false&#8221; border_radii=&#8221;|20vw|||20vw&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.25.1&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][dsm_lottie lottie_url=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/05\/Animation-1716904313970-1.json&#8221; admin_label=&#8221;Lottie IoT&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_lottie][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Share Tech||||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.6em&#8221; custom_padding=&#8221;||1px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 class=\"et_pb_module_header et-fb-editable-element et-fb-editable-element__editing\" data-shortcode-id=\"2.1.0.0-1702384092011\" data-quickaccess-id=\"header\" contenteditable=\"true\" style=\"text-align: left;\">Innovative IoT Applications<\/h4>\n<p><em>Explore revolutionary IoT applications designed to redefine connectivity across various industries. Elevate your devices for unparalleled performance.<\/em><\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Latest advancements&#8221; _builder_version=&#8221;4.23.1&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The latest advancements in Internet of Things (IoT) applications promise an exciting and groundbreaking future. With the rise of 5G technology, IoT devices are becoming faster, more reliable, and seamlessly interconnected. In smart cities, advanced traffic and waste management systems respond to real-time data for optimized urban operations.<\/p>\n<p>In healthcare, wearable devices are evolving into sophisticated medical IoT solutions, providing doctors with access to accurate patient data for personalized treatments. Smart homes are integrating voice-controlled interfaces and artificial intelligence to offer seamless interactions between users and their environments.<\/p>\n<p>Industrial IoT applications are on the rise as well, with advanced sensors and analytics optimizing production lines and enabling preventive maintenance. In agriculture, IoT solutions assist farmers in monitoring crops, managing irrigation, and improving overall yield.<\/p>\n<p>These latest IoT applications not only bring connectivity but also introduce a new level of intelligence and adaptability. These developments promise a world where our surroundings, devices, and systems seamlessly collaborate, creating an innovative and efficient society that continually adapts to the needs and preferences of its users<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;The building blocks of the Internet of Things&#8221; _builder_version=&#8221;4.23.1&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Our 6 cornerstones for IOT\u00a0<\/p>\n<p><strong>Organization:<\/strong><\/p>\n<ul>\n<li>The &#8220;Organization&#8221; building block, consisting of personnel and\/or systems, stands at the beginning and\/or end of the chain.<\/li>\n<li>The starting point for a connected product is often a problem within the organization or an opportunity for a new business model.<\/li>\n<li>Post-implementation of an IoT solution, adjustments in the organization are often necessary, such as modifying processes and tasks.<\/li>\n<\/ul>\n<p><strong>Hardware:<\/strong><\/p>\n<ul>\n<li>The initial step in making a product connected is adding technology to the object.<\/li>\n<li>IoT hardware performs measurements and generates data.<\/li>\n<li>The hardware can be integrated into the product or added as a separate device to an existing product.<\/li>\n<\/ul>\n<p><strong>Connectivity:<\/strong><\/p>\n<ul>\n<li>Data travels via different forms of connectivity to a processing platform or database.<\/li>\n<li>Various connectivity forms offer different capabilities, such as battery life, data quantity, network speed, and messages sent per hour.<\/li>\n<\/ul>\n<p><strong>Data Management:<\/strong><\/p>\n<ul>\n<li>Data management facilitates easy processing, configuration, storage, enrichment, and transmission of data to any (cloud) platform or endpoint.<\/li>\n<li>It includes components like decoders, encoders, APIs, and dataplugs, which can be used both in combination and independently.<\/li>\n<li>Connection management is also possible.<\/li>\n<\/ul>\n<p><strong>Applications:<\/strong><\/p>\n<ul>\n<li>Applications enable the visualization of data in dashboards for practical use.<\/li>\n<li>This can happen through stand-alone standard or custom applications, or by landing data in one&#8217;s own (cloud) application.<\/li>\n<\/ul>\n<p><strong>Security:<\/strong><\/p>\n<ul>\n<li>Security is a continuous focus throughout the entire process.<\/li>\n<li>Data, especially privacy-sensitive information, must always be protected.<\/li>\n<li>Measures include identity management, encryption of connections and data, placing firewalls, and providing training to promote security awareness<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Applictions &#038; End-User Solutions&#8221; _builder_version=&#8221;4.23.1&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Based on the building blocks there are many application Solutions possible. See below some examples:<\/p>\n<ol>\n<li>\n<p><strong>Qonnect-IoT Air Quality :<\/strong> <em>Description:<\/em> is an IoT solution dedicated to monitoring and ensuring optimal air quality. Equipped with LoRaWAN-enabled sensors, it provides real-time data on air pollutants. This low-power, wide-area network (LoRaWAN) solution allows for cost-effective, long-range communication, making it ideal for smart city initiatives and environmental monitoring.<\/p>\n<\/li>\n<li>\n<p><strong>Qonnect-IoT Farm Insight:<\/strong> <em>Description:<\/em> is a precision agriculture IoT solution leveraging LoRaWAN connectivity. It includes soil sensors, weather stations, and crop health monitoring devices. By utilizing the long-range capabilities of LoRaWAN, farmers can gather data across expansive fields, optimizing resource usage and maximizing crop yields.<\/p>\n<\/li>\n<li>\n<p><strong>Qonnect-IoT Trace Monitor:<\/strong> <em>Description:<\/em>\u00a0 is a track and trace solution based on LoRaWAN, offering real-time visibility into the supply chain. With GPS and LoRaWAN connectivity, it enables precise location tracking of assets, shipments, or vehicles. The low-power and long-range characteristics of LoRaWAN make it a reliable choice for efficient and cost-effective logistics management.<\/p>\n<\/li>\n<li><strong>Qonnect-IoT\u00a0 Med Health Tracker:<\/strong><span> <\/span><em>Description:<\/em><span>\u00a0 is an innovative IoT solution designed to enhance healthcare monitoring. Using LoRaWAN connectivity, this solution includes wearable devices equipped with health sensors. Patients can seamlessly transmit vital signs and health metrics to healthcare providers in real-time, facilitating remote patient monitoring. The long-range capabilities of LoRaWAN ensure reliable communication, making LoRaMed an ideal solution for scalable and efficient healthcare services<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|||5%|false|false&#8221; custom_padding=&#8221;80px||80px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_cta title=&#8221;Your Vision, Our Expertise \u2013 Let&#8217;s Create the Future Together!&#8221; button_url=&#8221;https:\/\/dev.quant-ict.nl\/contact\/#contact&#8221; button_text=&#8221;More information: Call us&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EC2771&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Don&#8217;t Let Inaction Hold You Back. Embrace the Future, Start Your IoT Experiment Now<\/span><\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Service Type&#8221; _builder_version=&#8221;4.25.1&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;|||5%&#8221; custom_padding=&#8221;80px|0|80px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_id=&#8221;Operational_Resilience&#8221; _builder_version=&#8221;4.25.1&#8243; custom_margin=&#8221;||-28px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;IoT-solutions&#8221; _builder_version=&#8221;4.25.2&#8243; text_font=&#8221;Share Tech||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.06)&#8221; text_font_size=&#8221;100px&#8221; text_line_height=&#8221;0.2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Share Tech||||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||30px||false&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px|||||&#8221; text_font_size_tablet=&#8221;80px&#8221; text_font_size_phone=&#8221;60px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;36px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Monitoring<\/p>\n<h2>\u00a0Proactive Database Monitoring<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.25.1&#8243; custom_margin=&#8221;41px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Share Tech||||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.6em&#8221; custom_padding=&#8221;4px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 class=\"et_pb_module_header et-fb-editable-element et-fb-editable-element__editing\" data-shortcode-id=\"2.1.1.0-1702384092025\" data-quickaccess-id=\"header\" contenteditable=\"true\" style=\"text-align: left;\">Proactive Database Monitoring<\/h4>\n<p>Experience uninterrupted operations with our proactive database monitoring and optimization. Ensure your systems consistently operate at peak efficiency<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Supported Platforms &#038; DataBases&#8221; _builder_version=&#8221;4.23.1&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>WebClient:<\/h2>\n<p><strong>All Browsers Support:<\/strong><\/p>\n<ul>\n<li>Enjoy compatibility across all major web browsers for seamless accessibility.<\/li>\n<\/ul>\n<h2>Console Requirements:<\/h2>\n<p><strong>Operating System:<\/strong><\/p>\n<ul>\n<li>Windows 7 and later<\/li>\n<\/ul>\n<p><strong>Processor:<\/strong><\/p>\n<ul>\n<li>Minimum: 600 MHz Pentium Processor<\/li>\n<\/ul>\n<p><strong>RAM:<\/strong><\/p>\n<ul>\n<li>Minimum: 1 Gig RAM<\/li>\n<\/ul>\n<p><strong>Storage:<\/strong><\/p>\n<ul>\n<li>Minimum: 100 MB free hard disk space<\/li>\n<\/ul>\n<h2>Agent Requirements:<\/h2>\n<p><strong>Supported Server Platforms:<\/strong><\/p>\n<ul>\n<li>Windows Server 2003 or later<\/li>\n<li>IBM AIX<\/li>\n<li>HP-UX PA-RISC, HP-UX Itanium<\/li>\n<li>Linux x64-x86, Linux POWER<\/li>\n<li>SUN Solaris SPARC, Solaris x64<\/li>\n<li>Full 64-bit support on UNIX and Linux<\/li>\n<\/ul>\n<p><strong>Storage:<\/strong><\/p>\n<ul>\n<li>2 GIG free hard disk space, plus repositories<\/li>\n<\/ul>\n<h2>RDBMS Requirements:<\/h2>\n<p><strong>Supported Database Version Types:<\/strong><\/p>\n<ul>\n<li>SAP ASE; 12.5.0.3 and above<\/li>\n<li>SAP IQ Server; 12.6 and above<\/li>\n<li>SAP Replication Server; 12.6 and above<\/li>\n<li>SAP HANA 1.0 rev. 48 or later<\/li>\n<li>Microsoft SQL Server; 7.0, 2000-08, 2012<\/li>\n<li>Oracle; 8.1.x, 8i, 9i-9.2, 10.1-10.2 &amp; 11G<\/li>\n<li>IBM-DB2 LUW; 8.1 and above<\/li>\n<li>IBM Informix; 10.00 and above<\/li>\n<li>MongoDB; 3.6 and above<\/li>\n<li>MySQL; 5.x and above<\/li>\n<li>Neo4J; 3 and above<\/li>\n<li>PostGreSQL; 14 and above<\/li>\n<\/ul>\n<p>Ensure a smooth experience with the specified requirements for each component.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Deployment&#8221; _builder_version=&#8221;4.23.1&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Surveillance DB\u00a0 deployment Overview:<\/h2>\n<p><strong>Minimum Connectivity Requirements:<\/strong><\/p>\n<ul>\n<li>Essential connection to a DataServer is required for Bradmark Surveillance DB functionality.<\/li>\n<\/ul>\n<p><strong>Permission Requirements:<\/strong><\/p>\n<ul>\n<li>Additional permissions at the DataServer level are necessary for comprehensive monitoring data collection in specific situations.<\/li>\n<\/ul>\n<p><strong>Deployment Options:<\/strong><\/p>\n<ul>\n<li>Deployable on-premise or in the cloud for flexibility based on organizational needs.<\/li>\n<\/ul>\n<p><strong>Agent Options:<\/strong><\/p>\n<ul>\n<li>Choose between &#8220;Agent Less&#8221; deployment or opt for full agent functionality based on specific requirements.<\/li>\n<\/ul>\n<p><strong>Scalability:<\/strong><\/p>\n<ul>\n<li>Scales seamlessly from a single Database Server to handling thousands, ensuring adaptability to varying workloads.<\/li>\n<\/ul>\n<p><strong>Performance Overhead:<\/strong><\/p>\n<ul>\n<li>Engineered for efficiency, Bradmark Surveillance DB generates less than 3% overhead on any production Database Server, ensuring minimal impact.<\/li>\n<\/ul>\n<p><strong>Access and Authentication:<\/strong><\/p>\n<ul>\n<li>Access the Surveillance monitoring platform through a single login for convenience.<\/li>\n<li>Profiled user access provides tailored views of monitoring data.<\/li>\n<li>Optionally authenticate access to Active Directory (AD) or LDAP for enhanced security.<\/li>\n<\/ul>\n<p><strong>Password Rotation:<\/strong><\/p>\n<ul>\n<li>Integrated password rotation as part of the Surveillance ECO system enhances security measures.<\/li>\n<\/ul>\n<p>Bradmark Surveillance DB offers a robust and versatile monitoring solution with a focus on scalability, efficiency, and secure access, catering to diverse deployment scenarios and ensuring minimal impact on production Database Servers.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;FAQ&#8217;s &#8221; _builder_version=&#8221;4.23.1&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>FAQ &#8211; Pro-Active Monitoring Solution: Surveillance DB<br \/>Q: What is the pricing model for Surveillance DB?<br \/>A: Surveillance DB is priced based on the number of cores of your DataServer. Custom pricing options are also available, in addition to our serviced packages.<\/p>\n<p>Q: How long does it take to install and utilize the product\/solution?<br \/>A: Installation typically takes less than 2 minutes if all prerequisites are met. Configuration and customization may take 4-8 hours. Roll-out to production environments on average is 1-2 days. Ready-to-go packaged services are available based on the package.<\/p>\n<p>Q: What is the impact of the monitoring solution on production DataServers?<br \/>A: Surveillance DB has minimal impact on your DatabaseServers, proven over the last 20 years across various industries, including finance, healthcare, government, and more.<\/p>\n<p>Q: How successfully has Surveillance DB supported trading, cash withdrawal, risk management, and core banking systems to ensure 99.9% uptime?<br \/>A: Surveillance DB has consistently proven its success in supporting entire systems, including trading, cash withdrawal, risk management, and core banking systems. With a robust performance record, it has achieved and maintained 99.9% uptime, ensuring the continuous and reliable operation of these critical systems.<\/p>\n<p>Q: What are the major benefits of the solution?<br \/>A: The solution automates your monitoring needs, saving DBA time and knowledge. It effectively manages end-power user expectations, offering out-of-the-box yet highly customizable features. Quick return on investment, out-of-the-box security auditing, and an all-in-one solution for major Database Server Types.<\/p>\n<p>Q: What functionalities are available with Surveillance DB?<br \/>A: Surveillance DB offers a range of functionalities including real-time monitoring, event and incident management, Flashback \u00a9, centralized repository for all monitoring data, reports, and an enterprise incident dashboard. The solution is designed to cater to diverse monitoring needs across different environments.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][dsm_lottie lottie_url=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/05\/Animation-1716889628577-1.json&#8221; lottie_speed=&#8221;0.9&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_lottie][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dica_divi_carousel loop=&#8221;on&#8221; autoplay=&#8221;on&#8221; scroller_effect=&#8221;on&#8221; item_spacing=&#8221;7&#8243; 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custom_padding=&#8221;80px|0|30px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Serviced database-monitoring packages&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Share Tech||||||||&#8221; title_text_align=&#8221;center&#8221; custom_padding=&#8221;43px||4px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_heading][et_pb_code _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221;]<iframe src=\"https:\/\/lottie.host\/embed\/b3a1199b-1c3e-4676-8ee9-bbf5ac08303c\/pKx2FBxXIo.json\"><\/iframe>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; text_font=&#8221;&#8211;et_global_body_font||||||||&#8221;]<\/p>\n<h4 style=\"text-align: center;\">Save yourself an FTE on DBA activities and give your Application developers and Power Users proactive insight into any Database-related issues.<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_pricing_tables featured_table_header_background_color=&#8221;#add8e6&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; currency_frequency_text_color=&#8221;#2D3292&#8243; price_text_color=&#8221;#EC2771&#8243; body_text_color=&#8221;#2D3292&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_pricing_table title=&#8221;Basic&#8221; subtitle=&#8221;Small Business&#8221; per=&#8221;\u20ac pm&#8221; sum=&#8221;from 100&#8243; header_background_color=&#8221;#2D3292&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;13px&#8221; price_font_size=&#8221;2em&#8221; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;110%|110%&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>+ Installation &amp; Setup Monitoring<br \/>+ Real-time Metrices<br \/>+ Basic Incident Escalation to Email<br \/>+ Monitoring\/Maintenance Management (Updates &amp; Patches)<br \/>+ Monthly Incident Reporting<br \/>+ Maximum # Cores: 4<\/p>\n<p>[\/et_pb_pricing_table][et_pb_pricing_table featured=&#8221;on&#8221; title=&#8221;Standard&#8221; subtitle=&#8221;Easy &#038; Complete&#8221; per=&#8221;\u20ac pm&#8221; sum=&#8221;from 155&#8243; header_background_color=&#8221;#EC2771&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;13px&#8221; price_font_size=&#8221;2em&#8221; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;152%|152%&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>+ Installation &amp; Setup Monitoring<br \/>+ Real-time Metrices &amp; limited foreniscs<br \/>+ Comprehensive Incident Escalation<br \/>+ Storage of historical data up to 32 days<br \/>+ Management of Monitoring\/Data Storage\/Maintenance (updates &amp; patches)<br \/>+ Monthly Incident &amp; Resource Usage Reports<br \/>+ WhatsApp Support<br \/>+ Maximum # Cores: 10<\/p>\n<p>[\/et_pb_pricing_table][et_pb_pricing_table title=&#8221;Enterprise&#8221; subtitle=&#8221;Covers what you need&#8221; per=&#8221;\u20ac pm&#8221; sum=&#8221;from 399&#8243; header_background_color=&#8221;#7CDA24&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;13px&#8221; price_font_size=&#8221;2em&#8221; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover=&#8221;110%|110%&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>+ Installation &amp; Setup Monitoring<br \/>+ Real-time Metrices &amp; Extended forensics<br \/>+ Customized Comprehensive Incident Escalation<br \/>+ Storage of historical data up to 13 months<br \/>+ Management of Monitoring\/Data Storage\/Maintenance (updates &amp; patches)<br \/>+ Monthly Incident &amp; Resource Usage Reports<br \/>+ Access to Monitoring Platform for Forensic Analysis Based on User Profiles<br \/>+ WhatsApp Support<br \/>+ Telephone Support during Local Office Hours<br \/>+ Maximum # Cores: 40<\/p>\n<p>[\/et_pb_pricing_table][et_pb_pricing_table title=&#8221;Custom&#8221; subtitle=&#8221;You are the boss&#8221; per=&#8221;\u20ac pm&#8221; sum=&#8221;TBD&#8221; header_background_color=&#8221;#0C71C3&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;13px&#8221; price_font_size=&#8221;2em&#8221; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover=&#8221;110%|110%&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>+ All Capabilities<br \/>+ Flexible # of Cores<br \/>+ Full 7&#215;24 Service Possible<\/p>\n<p>[\/et_pb_pricing_table][\/et_pb_pricing_tables][dsm_pricelist _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_pricelist][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_cta title=&#8221;Optimize Your Database Monitoring Today!&#8221; button_url=&#8221;https:\/\/dev.quant-ict.nl\/contact\/#contact&#8221; button_text=&#8221;More information: Call us&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EC2771&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>One time costs for each package is: 3900 Euro. Per month canceling after 24 months. Costs for cloud services are not included.<\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong>Prices excluding VAT and subject to change.\u00a0<\/strong><strong>Delivery &amp; payment terms of Quant ICT Group b.v. are applying\u00a0<\/strong><\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Proactive database monitoring software&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Share Tech||||||||&#8221; title_text_align=&#8221;center&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;dc-blurb-row-3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; width=&#8221;60%&#8221; max_width=&#8221;60%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;SAP Hana&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; content_tablet=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|desktop&#8221; content__hover=&#8221;<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_health.png%22><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_health.png%22 width=%22600%22 height=%22228%22 alt=%22%22 \/><\/a><\/p>\n<div style=%22display: none;%22><a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_connections.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_connections-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_currentsql.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_currentsql-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_opentrans.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_opentrans-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_service_mem_usages.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_service_mem_usages-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_license.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_license-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_disk_space.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_disk_space-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_configuration.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_configuration-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_volume_space.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_volume_space-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_recentsql.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_recentsql-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_sql_by_timerange.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_sql_by_timerange-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-a%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_top_sql_by_timerange.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_top_sql_by_timerange-1080x452.png%22 \/><br \/>\n<\/a><\/div>\n<p style=%22text-align: center;%22><strong>The key monitoring capabilities for SAP HANA database encompass<\/strong><\/p>\n<ol>\n<li><strong>Comprehensive Visibility<\/strong>: Monitors On-Premises, Cloud, and Container Database KPIs and Metrics, ensuring a holistic view of performance.<\/li>\n<li><strong>Secure Global Access<\/strong>: Offers secure web access to database performance data from any data center, supporting global monitoring.<\/li>\n<li><strong>Historical Metrics Access<\/strong>: Enables access to historical metrics even when the HANA Database is offline, using features like Flashback or Time Slicing for past analysis.<\/li>\n<li><strong>Reporting for Compliance<\/strong>: Generates audit reports to meet security and privacy compliance requirements, tracking SQL, login issues, and more.<\/li>\n<li><strong>Health Window<\/strong>: Monitors critical aspects like CPU usage (User\/System\/Wait), volume I\/O, memory usage, memory components, and instance information.<\/li>\n<li><strong>Top Column Store Tables<\/strong>: Provides insights into column store table memory usage (actual, estimated, delta), status of delta merges and loads, and memory breakdown.<\/li>\n<li><strong>Currently Running<\/strong>: Displays active statements, SQL plans, ongoing operations, transactions, delta merges, and loads on column store tables.<\/li>\n<li><strong>Space Usage<\/strong>: Monitors memory utilization (overall, column store, service memory), disk and volume usage (data vs. log), and transaction-related metrics.<\/li>\n<li><strong>Connections<\/strong>: Tracks network I\/O, app tier connections, login details, current SQL, and SQL plans.<\/li>\n<li><strong>Configuration<\/strong>: Offers insights into default, system, host, and tenant configurations.<\/li>\n<\/ol>\n<p>This comprehensive suite of monitoring capabilities ensures efficient management, optimization, and security of SAP HANA databases across different deployment scenarios.&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_health.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_health.png\" width=\"600\" height=\"228\" alt=\"\" \/><\/a><\/p>\n<div style=\"display: none;\"><a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_connections.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_connections-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_currentsql.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_currentsql-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_opentrans.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_opentrans-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_service_mem_usages.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_service_mem_usages-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_license.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_license-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_disk_space.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_disk_space-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_configuration.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_configuration-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_volume_space.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_volume_space-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_recentsql.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_recentsql-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_sql_by_timerange.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_sql_by_timerange-1080x452.png\" \/><br \/>\n<\/a><br \/>\n<a data-fancybox=\"gallery-b\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_top_sql_by_timerange.png\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/HANA_top_sql_by_timerange-1080x452.png\" \/><br \/>\n<\/a><\/div>\n<p style=\"text-align: center;\"><strong>The key monitoring capabilities for SAP HANA database encompass<\/strong><\/p>\n<ol>\n<li><strong>Comprehensive Visibility<\/strong>: Monitors On-Premises, Cloud, and Container Database KPIs and Metrics, ensuring a holistic view of performance.<\/li>\n<li><strong>Secure Global Access<\/strong>: Offers secure web access to database performance data from any data center, supporting global monitoring.<\/li>\n<li><strong>Historical Metrics Access<\/strong>: Enables access to historical metrics even when the HANA Database is offline, using features like Flashback or Time Slicing for past analysis.<\/li>\n<li><strong>Reporting for Compliance<\/strong>: Generates audit reports to meet security and privacy compliance requirements, tracking SQL, login issues, and more.<\/li>\n<li><strong>Health Window<\/strong>: Monitors critical aspects like CPU usage (User\/System\/Wait), volume I\/O, memory usage, memory components, and instance information.<\/li>\n<li><strong>Top Column Store Tables<\/strong>: Provides insights into column store table memory usage (actual, estimated, delta), status of delta merges and loads, and memory breakdown.<\/li>\n<li><strong>Currently Running<\/strong>: Displays active statements, SQL plans, ongoing operations, transactions, delta merges, and loads on column store tables.<\/li>\n<li><strong>Space Usage<\/strong>: Monitors memory utilization (overall, column store, service memory), disk and volume usage (data vs. log), and transaction-related metrics.<\/li>\n<li><strong>Connections<\/strong>: Tracks network I\/O, app tier connections, login details, current SQL, and SQL plans.<\/li>\n<li><strong>Configuration<\/strong>: Offers insights into default, system, host, and tenant configurations.<\/li>\n<\/ol>\n<p>This comprehensive suite of monitoring capabilities ensures efficient management, optimization, and security of SAP HANA databases across different deployment scenarios.[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;SAP ASE&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_health.png%22><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_health.png%22 width=%22600%22 height=%22228%22 alt=%22%22 \/><\/a><\/p>\n<div style=%22display: none;%22><a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_glob.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_glob-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_processes.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_processes-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_locks.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_locks-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_currstmt.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_currstmt-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_blocked.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_blocked-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_opentran.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_opentran-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_databases.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_databases-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_device_space.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_device_space-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ase_segusage.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ase_segusage-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_logins.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_logins-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_opentran.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_opentran-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_devio.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_devio-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_proc_act.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_proc_act-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_cache_act.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_cache_act-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_systemset.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_systemset-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_systemset.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_systemset-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_recensql.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_recensql-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_sql_b_range.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_sql_b_range-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_top_sql.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_top_sql-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_compliance_repos.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_compliance_repos-1080x452.png%22 \/><br \/>\n<\/a><br \/>\n<a data-fancybox=%22gallery-d%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_glob_report.png%22><br \/>\n<img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_glob_report-1080x452.png%22 \/><br \/>\n<\/a><\/div>\n<p style=%22text-align: center;%22><strong>Product Functionality<\/strong><\/p>\n<div class=%22flex-1 overflow-hidden%22>\n<div class=%22react-scroll-to-bottom--css-hgcgo-79elbk h-full%22>\n<div class=%22react-scroll-to-bottom--css-hgcgo-1n7m0yu%22>\n<div class=%22flex flex-col pb-9 text-sm%22>\n<div class=%22w-full text-token-text-primary%22 data-testid=%22conversation-turn-5%22>\n<div class=%22px-4 py-2 justify-center text-base md:gap-6 m-auto%22>\n<div class=%22flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-%9140rem%93 xl:max-w-%9148rem%93 group final-completion%22>\n<div class=%22relative flex w-full flex-col lg:w-%91calc(100%-115px)%93 agent-turn%22>\n<div class=%22flex-col gap-1 md:gap-3%22>\n<div class=%22flex flex-grow flex-col max-w-full%22>\n<div data-message-author-role=%22assistant%22 data-message-id=%2265a0c88f-f5d7-44d6-98d9-194c02edd5ac%22 class=%22min-h-%9120px%93 text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words %91.text-message+&#038;%93:mt-5 overflow-x-auto%22>\n<div class=%22markdown prose w-full break-words dark:prose-invert light%22>\n<p>Discover unparalleled excellence in top-tier database management with Surveillance DB\u2122. This cutting-edge solution offers a sophisticated and real-time monitoring experience, meticulously tracking detailed performance metrics and user activities. Tailored to support SAP Sybase ASE&#8217;s extreme transaction processing environment and beyond, Surveillance DB\u2122 emerges as the optimal choice for robust database management.<\/p>\n<p>In its commitment to staying at the forefront of technology, Surveillance DB\u2122 proudly provides full support for all versions of SAP ASE ensuring seamless compatibility with the latest advancements in SAP Sybase ASE.<\/p>\n<p>Experience the next level of monitoring capabilities as Surveillance DB\u2122 empowers SAP applications to achieve unprecedented speed on SAP ASE. Introducing new features such as agile historical analysis, top SQL analysis by the hour, and detailed ASE Spinlock analysis with histograms of data cache partition spinlocks, Surveillance DB\u2122 sets a new standard for database performance optimization.<\/p>\n<p>Timed event analysis for both running and recent ASE SQL queries, coupled with out-of-the-box support for ASE database encryption, establishes Surveillance DB\u2122 as a comprehensive solution for secure and efficient database operations. Compliance and operation auditing reports are seamlessly integrated, providing valuable insights for maintaining regulatory standards.<\/p>\n<p>Harnessing the power of ASE MDA tables, Surveillance DB\u2122 monitors over 2500 metrics, offering a panoramic view of your database environment. The unattended event management feature ensures immediate feedback on performance issues across ASE servers throughout the enterprise, facilitating proactive response and issue resolution.<\/p>\n<p>To streamline the monitoring process, Surveillance DB\u2122 comes equipped with a rich set of pre-defined rules and alerts. Easily configurable, these rules leverage statistics from Monitor Server, DBCC, or MDA monitor views, providing a tailored and user-friendly experience.<\/p>\n<p>Choose Surveillance DB\u2122 for unparalleled monitoring, compliance, and optimization capabilities, setting the stage for a new era in top-tier database management.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Optimizes SAP ASE database efficiency, security, and performance by identifying bottlenecks, queries, and unauthorized access, aiding comprehensive management.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_health.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_health.png\" width=\"600\" height=\"228\" alt=\"\" \/><\/a><\/p>\n<div style=\"display: none;\"><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_glob.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_glob-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_processes.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_processes-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_locks.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_locks-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_currstmt.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_currstmt-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_blocked.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_blocked-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_opentran.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_opentran-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_databases.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_databases-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_device_space.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_device_space-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ase_segusage.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ase_segusage-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_logins.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_logins-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_opentran.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_opentran-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_devio.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_devio-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_proc_act.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_proc_act-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_cache_act.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_cache_act-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_systemset.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_systemset-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_systemset.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_systemset-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_recensql.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_recensql-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_sql_b_range.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_sql_b_range-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_top_sql.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_top_sql-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_compliance_repos.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_compliance_repos-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-d\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_glob_report.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/ASE_glob_report-1080x452.png\" \/><br \/><\/a><\/div>\n<p style=\"text-align: center;\"><strong>Product Functionality<\/strong><\/p>\n<div class=\"flex-1 overflow-hidden\">\n<div class=\"react-scroll-to-bottom--css-hgcgo-79elbk h-full\">\n<div class=\"react-scroll-to-bottom--css-hgcgo-1n7m0yu\">\n<div class=\"flex flex-col pb-9 text-sm\">\n<div class=\"w-full text-token-text-primary\" data-testid=\"conversation-turn-5\">\n<div class=\"px-4 py-2 justify-center text-base md:gap-6 m-auto\">\n<div class=\"flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group final-completion\">\n<div class=\"relative flex w-full flex-col lg:w-[calc(100%-115px)] agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div data-message-author-role=\"assistant\" data-message-id=\"65a0c88f-f5d7-44d6-98d9-194c02edd5ac\" class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Discover unparalleled excellence in top-tier database management with Surveillance DB\u2122. This cutting-edge solution offers a sophisticated and real-time monitoring experience, meticulously tracking detailed performance metrics and user activities. Tailored to support SAP Sybase ASE&#8217;s extreme transaction processing environment and beyond, Surveillance DB\u2122 emerges as the optimal choice for robust database management.<\/p>\n<p>In its commitment to staying at the forefront of technology, Surveillance DB\u2122 proudly provides full support for all versions of SAP ASE ensuring seamless compatibility with the latest advancements in SAP Sybase ASE.<\/p>\n<p>Experience the next level of monitoring capabilities as Surveillance DB\u2122 empowers SAP applications to achieve unprecedented speed on SAP ASE. Introducing new features such as agile historical analysis, top SQL analysis by the hour, and detailed ASE Spinlock analysis with histograms of data cache partition spinlocks, Surveillance DB\u2122 sets a new standard for database performance optimization.<\/p>\n<p>Timed event analysis for both running and recent ASE SQL queries, coupled with out-of-the-box support for ASE database encryption, establishes Surveillance DB\u2122 as a comprehensive solution for secure and efficient database operations. Compliance and operation auditing reports are seamlessly integrated, providing valuable insights for maintaining regulatory standards.<\/p>\n<p>Harnessing the power of ASE MDA tables, Surveillance DB\u2122 monitors over 2500 metrics, offering a panoramic view of your database environment. The unattended event management feature ensures immediate feedback on performance issues across ASE servers throughout the enterprise, facilitating proactive response and issue resolution.<\/p>\n<p>To streamline the monitoring process, Surveillance DB\u2122 comes equipped with a rich set of pre-defined rules and alerts. Easily configurable, these rules leverage statistics from Monitor Server, DBCC, or MDA monitor views, providing a tailored and user-friendly experience.<\/p>\n<p>Choose Surveillance DB\u2122 for unparalleled monitoring, compliance, and optimization capabilities, setting the stage for a new era in top-tier database management.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;SAP IQ&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_health.png%22><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_health.png%22 width=%22600%22 height=%22228%22 alt=%22%22 \/><\/a><\/p>\n<div style=%22display: none;%22><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_connections.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_connections-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_blocked_conn.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_blocked_conn-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_current_stmt.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_current_stmt-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_settings.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_settings-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_event_info.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_event_info.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_space_util.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_space_util-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_sql_and_plan.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_sql_and_plan-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_recent_sql_ot.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_recent_sql_ot-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-e%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_recent_top_sql_ot.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_recent_top_sql_ot-1080x452.png%22 \/><br \/><\/a><\/div>\n<p style=%22text-align: center;%22>Monitoring Key IQ Metrics<\/p>\n<p>To effectively manage and optimize your IQ database environment, it is crucial to monitor key IQ metrics such as:<\/p>\n<p>Multiplex Status: Keeping an eye on the status of your IQ multiplex environment is essential. This involves tracking the health and performance of multiple servers working together.<\/p>\n<p>Global Server Health: Monitoring the overall health of your IQ servers across the multiplex is vital to ensure smooth operation and prevent downtime.<\/p>\n<p>Storage and Memory: Regularly checking the storage and memory utilization helps in maintaining optimal performance and preventing resource-related bottlenecks.<\/p>\n<p>DBSpace and External Space Utilization: Managing available space within your IQ databases, both internally (DBSpace) and externally, is critical for data storage and retrieval efficiency.<\/p>\n<p>Transactions and Connections: Monitoring the number of active transactions and connections is essential for assessing system load and resource utilization.<\/p>\n<p>SQL Execution &#038; their SQL Plan: Analyzing SQL queries and their execution plans helps in identifying and optimizing query performance bottlenecks.<\/p>\n<p>System and Server Settings: Keeping track of system and server configuration settings ensures that your IQ environment is aligned with your operational requirements.<\/p>\n<p>IQ Multiplex Monitoring:<\/p>\n<p>Surveillance IQ offers a comprehensive solution for IQ multiplex monitoring. In an IQ multiplex environment, managing %22other versions%22 resolution can be a time-consuming and manual process, requiring DBAs to collect information from each server individually.<\/p>\n<p>Surveillance IQ simplifies this process by providing centralized views of all open transactions and associated %22other versions.%22 It proactively alerts DBAs to potential issues and offers a comprehensive dashboard for monitoring. This proactive approach reduces the time spent by DBA staff on solving multiplex-related problems.<\/p>\n<p>Additionally, DBAs can leverage Surveillance IQ to analyze external files such as the Catalog Store, Catalog Log, IQ Message File, and the server log directory. This analysis includes checking for file size and available space, ensuring optimal space management. The configuration view within Surveillance IQ also provides a convenient way to review and adjust IQ configuration settings to meet your specific needs.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Transform analytics with our monitoring tool! Achieve peak performance, gain real-time insights, and maximize your data in SAP IQ effortlessly. Join experts for unmatched query results!<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_health.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_health.png\" width=\"600\" height=\"228\" alt=\"\" \/><\/a><\/p>\n<div style=\"display: none;\"><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_connections.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_connections-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_blocked_conn.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_blocked_conn-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_current_stmt.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_current_stmt-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_settings.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_settings-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_event_info.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_event_info.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_space_util.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_space_util-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_sql_and_plan.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_sql_and_plan-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_recent_sql_ot.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_recent_sql_ot-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-f\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_recent_top_sql_ot.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/IQ_recent_top_sql_ot-1080x452.png\" \/><br \/><\/a><\/div>\n<p style=\"text-align: center;\">Monitoring Key IQ Metrics<\/p>\n<p>To effectively manage and optimize your IQ database environment, it is crucial to monitor key IQ metrics such as:<\/p>\n<p>Multiplex Status: Keeping an eye on the status of your IQ multiplex environment is essential. This involves tracking the health and performance of multiple servers working together.<\/p>\n<p>Global Server Health: Monitoring the overall health of your IQ servers across the multiplex is vital to ensure smooth operation and prevent downtime.<\/p>\n<p>Storage and Memory: Regularly checking the storage and memory utilization helps in maintaining optimal performance and preventing resource-related bottlenecks.<\/p>\n<p>DBSpace and External Space Utilization: Managing available space within your IQ databases, both internally (DBSpace) and externally, is critical for data storage and retrieval efficiency.<\/p>\n<p>Transactions and Connections: Monitoring the number of active transactions and connections is essential for assessing system load and resource utilization.<\/p>\n<p>SQL Execution &amp; their SQL Plan: Analyzing SQL queries and their execution plans helps in identifying and optimizing query performance bottlenecks.<\/p>\n<p>System and Server Settings: Keeping track of system and server configuration settings ensures that your IQ environment is aligned with your operational requirements.<\/p>\n<p>IQ Multiplex Monitoring:<\/p>\n<p>Surveillance IQ offers a comprehensive solution for IQ multiplex monitoring. In an IQ multiplex environment, managing &#8220;other versions&#8221; resolution can be a time-consuming and manual process, requiring DBAs to collect information from each server individually.<\/p>\n<p>Surveillance IQ simplifies this process by providing centralized views of all open transactions and associated &#8220;other versions.&#8221; It proactively alerts DBAs to potential issues and offers a comprehensive dashboard for monitoring. This proactive approach reduces the time spent by DBA staff on solving multiplex-related problems.<\/p>\n<p>Additionally, DBAs can leverage Surveillance IQ to analyze external files such as the Catalog Store, Catalog Log, IQ Message File, and the server log directory. This analysis includes checking for file size and available space, ensuring optimal space management. The configuration view within Surveillance IQ also provides a convenient way to review and adjust IQ configuration settings to meet your specific needs.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;dc-blurb-row-3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; width=&#8221;60%&#8221; max_width=&#8221;60%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;SAP Replication Server&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; content_tablet=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<a data-fancybox=%22gallery-g%22 href=%22 https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/02\/sapreplicationselection.png%22 title=%22Surveillance for Replication Quickview%22><img src=%22 https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/02\/sapreplicationselection.png %22 width=%22600%22 height=%22228%22 alt=%22%22 \/><\/a><\/p>\n<h4 style=%22text-align: center;%22>Surveillance RS Features<\/h4>\n<p>Advanced Latency Monitoring: Utilize RS_TICKET for real-time data flow optimization.<br \/>\nEfficient Queue Management: Easily dump queue contents from Surveillance Health View for a smooth data pipeline.<br \/>\nMetadata Accessibility: Access critical information through the monitor GUI.<br \/>\nComprehensive Replication Agent View: Gain insights with ASE statistics, status, and configuration data.<br \/>\nPrecise Queue Analysis: Analyze transaction blocks in the queue, optimizing data flow.<br \/>\nException Handling: Navigate through enhanced views for prompt issue resolution.<\/p>\n<p>Key Alerts<\/p>\n<p>RepServer Status: Instantly detect RepServer issues for uninterrupted data replication.<br \/>\nThread Health: Receive alerts for Replication Server thread problems.<br \/>\nPartition Monitoring: Stay proactive with alerts for partition space usage and growth rates.<br \/>\nQueue Length Management: Prevent excessive queue growth with alerts.<br \/>\nThroughput Optimization: Receive alerts when throughput falls below expected levels.<br \/>\nMemory Efficiency: Gain insights into memory usage with alerts.<br \/>\nException Tracking: Stay informed about new exceptions and errors for effective troubleshooting.<\/p>\n<p>ASE Monitoring<\/p>\n<p>Primary Database:<\/p>\n<p>Real-time Agent Tracking: Monitor replication agent processing time and transaction log for data availability.<br \/>\nLog File Growth: Track log file growth rate and utilization for preemptive availability alerts.<br \/>\nReplication Agent Status: Detect disruptions in streaming transaction log.<\/p>\n<p>Replicate Database:<\/p>\n<p>DSI Thread Health: Get alerts for excessive blocking or log suspension in DSI executor threads.<br \/>\nLatency Management: Visualize transaction latency and receive alerts for excessive delays.<br \/>\nTransaction Tracking: Stay alerted to incoming transactions and communication issues.<br \/>\nLog Utilization: Monitor transaction log utilization, avoiding capacity concerns.&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Ensure uninterrupted data replication with our SAP Replication Server monitoring solution. Our system offers 24\/7 surveillance, eliminating downtime and data discrepancies, safeguarding critical data for seamless business operations<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/02\/sapreplicationselection.png\" data-fancybox=\"gallery-h\" data-caption=\"Gallery H #1\"> <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/02\/sapreplicationselection.png\" width=\"600\" height=\"228\" alt=\"\" \/> <\/a><\/p>\n<h4 style=\"text-align: center;\">Surveillance RS Features<\/h4>\n<p>Advanced Latency Monitoring: Utilize RS_TICKET for real-time data flow optimization.<br \/>Efficient Queue Management: Easily dump queue contents from Surveillance Health View for a smooth data pipeline.<br \/>Metadata Accessibility: Access critical information through the monitor GUI.<br \/>Comprehensive Replication Agent View: Gain insights with ASE statistics, status, and configuration data.<br \/>Precise Queue Analysis: Analyze transaction blocks in the queue, optimizing data flow.<br \/>Exception Handling: Navigate through enhanced views for prompt issue resolution.<\/p>\n<p>Key Alerts<\/p>\n<p>RepServer Status: Instantly detect RepServer issues for uninterrupted data replication.<br \/>Thread Health: Receive alerts for Replication Server thread problems.<br \/>Partition Monitoring: Stay proactive with alerts for partition space usage and growth rates.<br \/>Queue Length Management: Prevent excessive queue growth with alerts.<br \/>Throughput Optimization: Receive alerts when throughput falls below expected levels.<br \/>Memory Efficiency: Gain insights into memory usage with alerts.<br \/>Exception Tracking: Stay informed about new exceptions and errors for effective troubleshooting.<\/p>\n<p>ASE Monitoring<\/p>\n<p>Primary Database:<\/p>\n<p>Real-time Agent Tracking: Monitor replication agent processing time and transaction log for data availability.<br \/>Log File Growth: Track log file growth rate and utilization for preemptive availability alerts.<br \/>Replication Agent Status: Detect disruptions in streaming transaction log.<\/p>\n<p>Replicate Database:<\/p>\n<p>DSI Thread Health: Get alerts for excessive blocking or log suspension in DSI executor threads.<br \/>Latency Management: Visualize transaction latency and receive alerts for excessive delays.<br \/>Transaction Tracking: Stay alerted to incoming transactions and communication issues.<br \/>Log Utilization: Monitor transaction log utilization, avoiding capacity concerns.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;MS SQL Server&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22><strong>Experience<\/strong> a new era in database monitoring with our revamped Microsoft SQL Server solution, meticulously designed for diverse database landscapes. Monitor any SQL Server performance counter, ensuring adaptability across a variety of database environments.<\/p>\n<p style=%22text-align: center;%22><strong>Gain<\/strong> a holistic view of your infrastructure with enterprise-wide, dashboard monitoring. Stay informed about the real-time status of servers and entities at a glance. Stay ahead of potential problems with pre-defined or customizable rules, enabling Database Administrators (DBAs) to receive proactive alerts and address issues before they impact the database.<\/p>\n<p style=%22text-align: center;%22><strong>Dive deep<\/strong> into the historical snapshots of real-time data using Data FlashBack. Identify the root cause behind system slowdowns or outages with precision. Effortlessly generate high-quality reports from the Surveillance Centralized Repository Database, tailoring reports to specific platforms with a range of pre-defined options.<\/p>\n<p style=%22text-align: center;%22><strong>List of Features and Metrics:<\/strong><\/p>\n<p><strong>Health Window:<\/strong> Top-level view of performance and utilization metrics, including database and log segment usage, CPU, IO, cache performance, top timed event statistics, Tempdb Storage, and currently executing long-running SQL queries.<\/p>\n<p><strong>User-Specified Monitoring Metrics:<\/strong> Support for DMVs, direct counters, and system tables, offering versatile monitoring options.<\/p>\n<p><strong>Timed Event Monitoring for SQL Server and Processes:<\/strong> Keep track of timed events for SQL Server and processes.<\/p>\n<p><strong>Process Overview:<\/strong> Detailed insights by user, active processes, waiting processes, databases, logins, and more.<\/p>\n<p><strong>Globalstatistics Graphs:<\/strong> Visual representation for easy analysis on CPU,IO,Processes,jobs,locks and more<\/p>\n<p><strong>Blocked Process View:<\/strong> Graphical display for quick identification and resolution of blocked processes.<\/p>\n<p><strong>Process Detail Drilldown View:<\/strong> In-depth analysis of individual process performance.<\/p>\n<p><strong>Database Storage Analysis:<\/strong> Identify and manage capacity issues for optimal performance.<\/p>\n<p><strong>Snapshot of Executing SQL and SQL History:<\/strong> Resolve performance issues with insights into executing SQL, historical statements and SQL plan<\/p>\n<p><strong>Errorlog Analysis:<\/strong> Thorough scanning for important error messages to ensure system health.<\/p>\n<p><strong>AG Group Monitoring:<\/strong> Specialized features for monitoring AG (Availability Group) environments.<\/p>\n<p><strong>Database and Filegroup Usage:<\/strong> Detailed monitoring of database and filegroup usage inlcuding index statistics.<\/p>\n<p>Elevate your monitoring capabilities and gain a deeper understanding of your system&#8217;s performance across diverse database environments. Experience the power of proactive resolution and precision monitoring with our comprehensive solution.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Empower your SQL Server with indispensable tools for real-time performance monitoring, issue resolution, rules-based event management, data collection, and reporting. Ensure peak efficiency and reliability with our comprehensive solution<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Experience<\/strong> a new era in database monitoring with our revamped Microsoft SQL Server solution, meticulously designed for diverse database landscapes. Monitor any SQL Server performance counter, ensuring adaptability across a variety of database environments.<\/p>\n<p><strong>Gain<\/strong> a holistic view of your infrastructure with enterprise-wide, dashboard monitoring. Stay informed about the real-time status of servers and entities at a glance. Stay ahead of potential problems with pre-defined or customizable rules, enabling Database Administrators (DBAs) to receive proactive alerts and address issues before they impact the database.<\/p>\n<p><strong>Dive deep<\/strong> into the historical snapshots of real-time data using Data FlashBack. Identify the root cause behind system slowdowns or outages with precision. Effortlessly generate high-quality reports from the Surveillance Centralized Repository Database, tailoring reports to specific platforms with a range of pre-defined options.<\/p>\n<p><strong>List of Features and Metrics:<\/strong><\/p>\n<p><strong>Health Window:<\/strong> Top-level view of performance and utilization metrics, including database and log segment usage, CPU, IO, cache performance, top timed event statistics, Tempdb Storage, and currently executing long-running SQL queries.<\/p>\n<p><strong>User-Specified Monitoring Metrics:<\/strong> Support for DMVs, direct counters, and system tables, offering versatile monitoring options.<\/p>\n<p><strong>Timed Event Monitoring for SQL Server and Processes:<\/strong> Keep track of timed events for SQL Server and processes.<\/p>\n<p><strong>Process Overview:<\/strong> Detailed insights by user, active processes, waiting processes, databases, logins, and more.<\/p>\n<p><strong>Globalstatistics Graphs:<\/strong> Visual representation for easy analysis on CPU,IO,Processes,jobs,locks and more<\/p>\n<p><strong>Blocked Process View:<\/strong> Graphical display for quick identification and resolution of blocked processes.<\/p>\n<p><strong>Process Detail Drilldown View:<\/strong> In-depth analysis of individual process performance.<\/p>\n<p><strong>Database Storage Analysis:<\/strong> Identify and manage capacity issues for optimal performance.<\/p>\n<p><strong>Snapshot of Executing SQL and SQL History:<\/strong> Resolve performance issues with insights into executing SQL, historical statements and SQL plan<\/p>\n<p><strong>Errorlog Analysis:<\/strong> Thorough scanning for important error messages to ensure system health.<\/p>\n<p><strong>AG Group Monitoring:<\/strong> Specialized features for monitoring AG (Availability Group) environments.<\/p>\n<p><strong>Database and Filegroup Usage:<\/strong> Detailed monitoring of database and filegroup usage inlcuding index statistics.<\/p>\n<p>Elevate your monitoring capabilities and gain a deeper understanding of your system&#8217;s performance across diverse database environments. Experience the power of proactive resolution and precision monitoring with our comprehensive solution.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Oracle&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22><strong>Key Benefits<\/strong><\/p>\n<p>Discover the Power of Surveillance DB: Proactive Event Management and Real-Time Monitoring in One Comprehensive Solution<\/p>\n<p>Experience a streamlined approach with our analytical %22drill-down%22 methodology, ensuring swift problem identification for efficient resolution.<\/p>\n<p>Enhance data availability by minimizing database downtime and accelerating troubleshooting processes.<\/p>\n<p>Utilize Flashback to swiftly review data at a specific point in time, facilitating the identification of root causes during outages.<\/p>\n<p>Receive proactive notifications for potential issues long before they impact systems, enabling preemptive action.<\/p>\n<p>Optimize resource allocation by leveraging existing IT personnel and minimizing future staffing requirements.<\/p>\n<p>Harness the capability to generate real-time statistics and reports, empowering your team with invaluable insig<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>Enables IT professionals to capture comprehensive views of overall Oracle health and perform comprehensive drill-downs to identify and eliminate operational and performance issues throughout your enterprise<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Key Benefits<\/strong><\/p>\n<p>Discover the Power of Surveillance DB: Proactive Event Management and Real-Time Monitoring in One Comprehensive Solution<\/p>\n<p>Experience a streamlined approach with our analytical &#8220;drill-down&#8221; methodology, ensuring swift problem identification for efficient resolution.<\/p>\n<p>Enhance data availability by minimizing database downtime and accelerating troubleshooting processes.<\/p>\n<p>Utilize Flashback to swiftly review data at a specific point in time, facilitating the identification of root causes during outages.<\/p>\n<p>Receive proactive notifications for potential issues long before they impact systems, enabling preemptive action.<\/p>\n<p>Optimize resource allocation by leveraging existing IT personnel and minimizing future staffing requirements.<\/p>\n<p>Harness the capability to generate real-time statistics and reports, empowering your team with invaluable insig<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;dc-blurb-row-3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; width=&#8221;60%&#8221; max_width=&#8221;60%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;MySQL&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; content_tablet=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Key Features and Benefits for MySQL<\/p>\n<ol>\n<li>\n<p><strong>Real-Time Monitoring:<\/strong> Surveillance DB provides real-time monitoring capabilities, allowing you to keep a constant watch on your database&#8217;s performance and health.<\/p>\n<\/li>\n<li>\n<p><strong>Event Management:<\/strong> Surveillance DB offers robust event management features, making it easy to schedule and automate tasks within your database.<\/p>\n<\/li>\n<li>\n<p><strong>Historical Data Analysis:<\/strong> Surveillance DB, you can analyze historical data to gain insights into past database performance and trends.<\/p>\n<\/li>\n<li>\n<p><strong>Forensic Analysis:<\/strong> Surveillance DB forensic analysis tools enable you to investigate and troubleshoot database issues, helping you identify and resolve problems efficiently.<\/p>\n<\/li>\n<li>\n<p><strong>Overall Health Insights:<\/strong> Gain a comprehensive view of your database&#8217;s overall health, including instance information, activity monitoring, statement timings, disk I\/O statistics, and logical reads.<\/p>\n<\/li>\n<li>\n<p><strong>Detailed Process Information:<\/strong> Surveillance DB provides detailed process information, giving you insights into what&#8217;s happening at the individual process level within your database.<\/p>\n<\/li>\n<li>\n<p><strong>Statement Execution and SQLTEXT:<\/strong> Easily track and analyze SQL statement execution, allowing you to optimize query performance and troubleshoot issues effectively.<\/p>\n<\/li>\n<li>\n<p><strong>Engine Utilization:<\/strong> Monitor and optimize the utilization of database engines to ensure optimal performance and resource usage.<\/p>\n<\/li>\n<li>\n<p><strong>Configured Resources:<\/strong> Keep tabs on your database&#8217;s configured resources to ensure they align with your application&#8217;s requirements and make necessary adjustments.<\/p>\n<\/li>\n<li>\n<p><strong>System Settings Management:<\/strong> Surveillance DB allows you to manage and adjust system settings to fine-tune database performance and meet specific workload demands.<\/p>\n<\/li>\n<\/ol>\n<p>In summary, Surveillance DB offers a powerful set of features and benefits for real-time monitoring, historical analysis, and overall database health management, making it a versatile and reliable choice for database administrators and developers.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>Experience unprecedented control over your MySQL databases with our state-of-the-art monitoring solution. From real-time performance insights to proactive anomaly detection.Ensure optimal database health, maximize uptime.Say hello to efficiency and peace of mind<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Key Features and Benefits for MySQL<\/p>\n<ol>\n<li>\n<p><strong>Real-Time Monitoring:<\/strong> Surveillance DB provides real-time monitoring capabilities, allowing you to keep a constant watch on your database&#8217;s performance and health.<\/p>\n<\/li>\n<li>\n<p><strong>Event Management:<\/strong> Surveillance DB offers robust event management features, making it easy to schedule and automate tasks within your database.<\/p>\n<\/li>\n<li>\n<p><strong>Historical Data Analysis:<\/strong> Surveillance DB, you can analyze historical data to gain insights into past database performance and trends.<\/p>\n<\/li>\n<li>\n<p><strong>Forensic Analysis:<\/strong> Surveillance DB forensic analysis tools enable you to investigate and troubleshoot database issues, helping you identify and resolve problems efficiently.<\/p>\n<\/li>\n<li>\n<p><strong>Overall Health Insights:<\/strong> Gain a comprehensive view of your database&#8217;s overall health, including instance information, activity monitoring, statement timings, disk I\/O statistics, and logical reads.<\/p>\n<\/li>\n<li>\n<p><strong>Detailed Process Information:<\/strong> Surveillance DB provides detailed process information, giving you insights into what&#8217;s happening at the individual process level within your database.<\/p>\n<\/li>\n<li>\n<p><strong>Statement Execution and SQLTEXT:<\/strong> Easily track and analyze SQL statement execution, allowing you to optimize query performance and troubleshoot issues effectively.<\/p>\n<\/li>\n<li>\n<p><strong>Engine Utilization:<\/strong> Monitor and optimize the utilization of database engines to ensure optimal performance and resource usage.<\/p>\n<\/li>\n<li>\n<p><strong>Configured Resources:<\/strong> Keep tabs on your database&#8217;s configured resources to ensure they align with your application&#8217;s requirements and make necessary adjustments.<\/p>\n<\/li>\n<li>\n<p><strong>System Settings Management:<\/strong> Surveillance DB allows you to manage and adjust system settings to fine-tune database performance and meet specific workload demands.<\/p>\n<\/li>\n<\/ol>\n<p>In summary, Surveillance DB offers a powerful set of features and benefits for real-time monitoring, historical analysis, and overall database health management, making it a versatile and reliable choice for database administrators and developers.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Neo4J&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22><span>Key Benefits<\/span><\/p>\n<div class=%22react-scroll-to-bottom--css-xdjwx-79elbk h-full dark:bg-gray-800%22>\n<div class=%22react-scroll-to-bottom--css-xdjwx-1n7m0yu%22>\n<div class=%22flex flex-col text-sm dark:bg-gray-800%22>\n<div class=%22group w-full text-token-text-primary border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-%91#444654%93%22 data-testid=%22conversation-turn-5%22>\n<div class=%22p-4 justify-center text-base md:gap-6 md:py-6 m-auto%22>\n<div class=%22flex flex-1 gap-4 text-base mx-auto md:gap-6 md:max-w-2xl lg:max-w-%9138rem%93 xl:max-w-3xl }%22>\n<div class=%22relative flex w-%91calc(100%-50px)%93 flex-col gap-1 md:gap-3 lg:w-%91calc(100%-115px)%93%22>\n<div class=%22flex flex-grow flex-col gap-3 max-w-full%22>\n<div class=%22min-h-%9120px%93 flex flex-col items-start gap-3 overflow-x-auto whitespace-pre-wrap break-words%22>\n<div class=%22markdown prose w-full break-words dark:prose-invert light%22>\n<ol>\n<li><strong>Real-Time Monitoring<\/strong>: Immediate insights into database health.<\/li>\n<li><strong>Historical Analysis<\/strong>: Trend identification and anomaly detection.<\/li>\n<li><strong>Forensic Capabilities<\/strong>: Traceability for issue resolution.<\/li>\n<li><strong>Global Health Metrics<\/strong>: CPU, Store Size, Page Cache, etc.<\/li>\n<li><strong>Detailed Insights<\/strong>: Connections, Locks, Cypher Queries, and more.<\/li>\n<li><strong>Resource Optimization<\/strong>: Fine-tune settings based on analysis.<\/li>\n<li><strong>Error Troubleshooting<\/strong>: Access logs for quick issue resolution.<\/li>\n<li><strong>Query Performance Analysis<\/strong>: Track Cypher queries over time.<\/li>\n<\/ol>\n<p>In summary, this comprehensive system offers real-time monitoring, historical data analysis, and forensic capabilities, providing detailed insights into database performance and health. Users can leverage these features to optimize their database operations, troubleshoot issues, and ensure the reliability and efficiency of their database systems.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Elevate Your Neo4j Experience with State-of-the-Art Monitoring: Gain Real-time Insights, Ensure Optimal Performance, and Empower Your Graph Database to Thrive!<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>Key Benefits<\/span><\/p>\n<div class=\"react-scroll-to-bottom--css-xdjwx-79elbk h-full dark:bg-gray-800\">\n<div class=\"react-scroll-to-bottom--css-xdjwx-1n7m0yu\">\n<div class=\"flex flex-col text-sm dark:bg-gray-800\">\n<div class=\"group w-full text-token-text-primary border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-[#444654]\" data-testid=\"conversation-turn-5\">\n<div class=\"p-4 justify-center text-base md:gap-6 md:py-6 m-auto\">\n<div class=\"flex flex-1 gap-4 text-base mx-auto md:gap-6 md:max-w-2xl lg:max-w-[38rem] xl:max-w-3xl }\">\n<div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\">\n<div class=\"flex flex-grow flex-col gap-3 max-w-full\">\n<div class=\"min-h-[20px] flex flex-col items-start gap-3 overflow-x-auto whitespace-pre-wrap break-words\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<ol>\n<li><strong>Real-Time Monitoring<\/strong>: Immediate insights into database health.<\/li>\n<li><strong>Historical Analysis<\/strong>: Trend identification and anomaly detection.<\/li>\n<li><strong>Forensic Capabilities<\/strong>: Traceability for issue resolution.<\/li>\n<li><strong>Global Health Metrics<\/strong>: CPU, Store Size, Page Cache, etc.<\/li>\n<li><strong>Detailed Insights<\/strong>: Connections, Locks, Cypher Queries, and more.<\/li>\n<li><strong>Resource Optimization<\/strong>: Fine-tune settings based on analysis.<\/li>\n<li><strong>Error Troubleshooting<\/strong>: Access logs for quick issue resolution.<\/li>\n<li><strong>Query Performance Analysis<\/strong>: Track Cypher queries over time.<\/li>\n<\/ol>\n<p>In summary, this comprehensive system offers real-time monitoring, historical data analysis, and forensic capabilities, providing detailed insights into database performance and health. Users can leverage these features to optimize their database operations, troubleshoot issues, and ensure the reliability and efficiency of their database systems.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Mongo DB&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Enhanced Product Features<\/p>\n<ol>\n<li><strong>Asynchronous Metrics Gathering:<\/strong> Our fully asynchronous collections feature empowers you with advanced collectors and components. This not only ensures a more robust and scalable metrics gathering process but also greatly improves responsiveness, providing a dependable performance monitoring experience.<\/li>\n<li><strong>Time Slicing for In-Depth Analysis:<\/strong> Time Slicing functionality enables rapid and ad-hoc examination of recent historical data. You can effortlessly view the top collection activities from yesterday or last week, complete with query time, IO time, lock time, and more. Dive into past activities, such as the top commands from a few hours ago or a few weeks ago, allowing you to pinpoint specific events within a given timeframe.<\/li>\n<li><strong>Web Client Reporting for Comprehensive Insights:<\/strong> Our Web Client Reporting feature harnesses long-term historical metrics, sourced from the Central Repository database. With it, you can create graphical representations of global metrics, including active sessions, lock queues, memory usage, and much more, spanning over many hours. Additionally, you can review historical query plans for top commands from the past.<\/li>\n<li><strong>Real-Time Monitoring Views:<\/strong> Gain a comprehensive understanding of your system&#8217;s health in real-time. Monitor currently executing commands, track connections, view locks, assess database space utilization, and easily access and search all settings, both default and non-default. Terminate commands directly from the user interface for swift action. The Server Health view provides top-level insights into key performance and utilization metrics, covering aspects like database and log segment utilization, resource capacity, CPU, IO, cache performance, and more. Timed event statistics help pinpoint resource bottlenecks, identify objects with the highest IO rates, and assess network IO.<\/li>\n<li><strong>Unattended Event Management:<\/strong> Our solution includes out-of-the-box rules designed to promptly alert Database Administrators (DBAs) about critical events, such as low free space and long-running commands. This proactive approach ensures timely responses to potential issues, minimizing downtime and disruptions.<\/li>\n<\/ol>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Unleash State-of-the-Art MongoDB Monitoring: With Historical Insights, Top-Tier Real-Time,Event Management, and Performance Optimization.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Enhanced Product Features<\/p>\n<ol>\n<li><strong>Asynchronous Metrics Gathering:<\/strong> Our fully asynchronous collections feature empowers you with advanced collectors and components. This not only ensures a more robust and scalable metrics gathering process but also greatly improves responsiveness, providing a dependable performance monitoring experience.<\/li>\n<li><strong>Time Slicing for In-Depth Analysis:<\/strong> Time Slicing functionality enables rapid and ad-hoc examination of recent historical data. You can effortlessly view the top collection activities from yesterday or last week, complete with query time, IO time, lock time, and more. Dive into past activities, such as the top commands from a few hours ago or a few weeks ago, allowing you to pinpoint specific events within a given timeframe.<\/li>\n<li><strong>Web Client Reporting for Comprehensive Insights:<\/strong> Our Web Client Reporting feature harnesses long-term historical metrics, sourced from the Central Repository database. With it, you can create graphical representations of global metrics, including active sessions, lock queues, memory usage, and much more, spanning over many hours. Additionally, you can review historical query plans for top commands from the past.<\/li>\n<li><strong>Real-Time Monitoring Views:<\/strong> Gain a comprehensive understanding of your system&#8217;s health in real-time. Monitor currently executing commands, track connections, view locks, assess database space utilization, and easily access and search all settings, both default and non-default. Terminate commands directly from the user interface for swift action. The Server Health view provides top-level insights into key performance and utilization metrics, covering aspects like database and log segment utilization, resource capacity, CPU, IO, cache performance, and more. Timed event statistics help pinpoint resource bottlenecks, identify objects with the highest IO rates, and assess network IO.<\/li>\n<li><strong>Unattended Event Management:<\/strong> Our solution includes out-of-the-box rules designed to promptly alert Database Administrators (DBAs) about critical events, such as low free space and long-running commands. This proactive approach ensures timely responses to potential issues, minimizing downtime and disruptions.<\/li>\n<\/ol>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;dc-blurb-row-3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; width=&#8221;60%&#8221; max_width=&#8221;60%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;PostGreSQL&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; content_tablet=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Surveillance DB for PostgreSQL Key Benefits<\/p>\n<p><strong>Proactive Issue Reporting<\/strong>.Automated monitoring ensures real-time detection of issues within PostgreSQL databases, providing immediate alerts and reports for timely responses to maintain database health.<\/p>\n<p><strong>Continuous Database Uptime<\/strong>.Surveillance DB unattended monitoring guarantees uninterrupted operation of PostgreSQL databases, supporting various company solutions and ensuring business continuity.<\/p>\n<p><strong>Detailed Process Monitoring<\/strong>.Gain unparalleled insights into database processes, including active transactions, locks, and blocked processes, facilitating a deep understanding of system behavior for effective optimization.<\/p>\n<p><strong>Current Executing Statements<\/strong>.Real-time visibility into actively executing SQL statements enables immediate troubleshooting, allowing quick identification and resolution of performance bottlenecks.<\/p>\n<p><strong>Open Transactions Management<\/strong>.Monitor and manage open transactions to prevent issues related to data consistency, ensuring the smooth operation of concurrent transactions within the database.<\/p>\n<p><strong>Locks and Blocked Processes<\/strong>.Identify and address locking issues and blocked processes promptly to enhance system responsiveness by resolving contention for resources.<\/p>\n<p><strong>Database Overview<\/strong>.Obtain comprehensive insights into the status of all databases, including size, connections, and usage, facilitating efficient resource allocation and management.<\/p>\n<p><strong>Tablespace Monitoring<\/strong>.Monitor and manage tablespaces for effective storage utilization, ensuring optimal performance through organized and efficient storage management.<\/p>\n<p><strong>System Settings<\/strong>.Access and modify system settings to align PostgreSQL with organizational requirements, allowing for tailored configurations for optimal performance and resource utilization.<\/p>\n<p><strong>Recently Executed Statements.<\/strong> Track and review recently executed SQL statements for debugging and analysis, enhancing visibility into database operations for troubleshooting.<\/p>\n<p><strong>Top SQL Over Time<\/strong>.Analyze and address the most resource-intensive SQL queries over time, optimizing query performance for sustained efficiency.<\/p>\n<p>Surveillance DB provides a robust solution for ensuring the continuous operation of databases. With detailed insights into processes, transactions, and system settings, organizations can proactively address issues, optimize performance, and maintain reliable and efficient PostgreSQL-based solutions. Single Solutions for all versions of PosgreSQL<\/p>\n<\/p>\n<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Elevate PostgreSQL performance with vital tools for real-time monitoring, issue resolution, event management, data collection, and reporting. Achieve peak efficiency and reliability effortlessly with our comprehensive solution.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Surveillance DB for PostgreSQL Key Benefits<\/p>\n<p><strong>Proactive Issue Reporting<\/strong>.Automated monitoring ensures real-time detection of issues within PostgreSQL databases, providing immediate alerts and reports for timely responses to maintain database health.<\/p>\n<p><strong>Continuous Database Uptime<\/strong>.Surveillance DB unattended monitoring guarantees uninterrupted operation of PostgreSQL databases, supporting various company solutions and ensuring business continuity.<\/p>\n<p><strong>Detailed Process Monitoring<\/strong>.Gain unparalleled insights into database processes, including active transactions, locks, and blocked processes, facilitating a deep understanding of system behavior for effective optimization.<\/p>\n<p><strong>Current Executing Statements<\/strong>.Real-time visibility into actively executing SQL statements enables immediate troubleshooting, allowing quick identification and resolution of performance bottlenecks.<\/p>\n<p><strong>Open Transactions Management<\/strong>.Monitor and manage open transactions to prevent issues related to data consistency, ensuring the smooth operation of concurrent transactions within the database.<\/p>\n<p><strong>Locks and Blocked Processes<\/strong>.Identify and address locking issues and blocked processes promptly to enhance system responsiveness by resolving contention for resources.<\/p>\n<p><strong>Database Overview<\/strong>.Obtain comprehensive insights into the status of all databases, including size, connections, and usage, facilitating efficient resource allocation and management.<\/p>\n<p><strong>Tablespace Monitoring<\/strong>.Monitor and manage tablespaces for effective storage utilization, ensuring optimal performance through organized and efficient storage management.<\/p>\n<p><strong>System Settings<\/strong>.Access and modify system settings to align PostgreSQL with organizational requirements, allowing for tailored configurations for optimal performance and resource utilization.<\/p>\n<p><strong>Recently Executed Statements.<\/strong> Track and review recently executed SQL statements for debugging and analysis, enhancing visibility into database operations for troubleshooting.<\/p>\n<p><strong>Top SQL Over Time<\/strong>.Analyze and address the most resource-intensive SQL queries over time, optimizing query performance for sustained efficiency.<\/p>\n<p>Surveillance DB provides a robust solution for ensuring the continuous operation of databases. With detailed insights into processes, transactions, and system settings, organizations can proactively address issues, optimize performance, and maintain reliable and efficient PostgreSQL-based solutions. Single Solutions for all versions of PosgreSQL<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Informix&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22><span>Feature Set for Informix<\/span><\/p>\n<ol>\n<li><strong>Global Statistics<\/strong>: Monitor and analyze CPU usage, buffer utilization, lock activity, ISAM access, deadlocks, and more for comprehensive database performance insights.<\/li>\n<li><strong>Session Management<\/strong>: Gain visibility into active sessions and their details, allowing you to track resource usage and troubleshoot performance issues effectively.<\/li>\n<li><strong>Lock Monitoring<\/strong>: Easily identify and manage locks in real-time to prevent contention and optimize database performance.<\/li>\n<li><strong>Blocked Sessions<\/strong>: Quickly identify and resolve blocked sessions to minimize disruptions and maintain a responsive database environment.<\/li>\n<li><strong>Statement Executions<\/strong>: Track statement executions and access their SQL text to pinpoint and optimize resource-intensive queries.<\/li>\n<li><strong>DBSpaces &#038; Partitions Stats<\/strong>: Monitor database storage and partition statistics to ensure efficient data management and allocation.<\/li>\n<li><strong>Chunkspace Analysis<\/strong>: Analyze chunk I\/O activity to optimize storage and ensure data availability and reliability.<\/li>\n<li><strong>Buffer Pool Management<\/strong>: Fine-tune buffer pool settings to optimize data caching and improve query performance.<\/li>\n<li><strong>Table Activity<\/strong>: Keep an eye on table activity and partitions to identify hotspots and optimize data distribution.<\/li>\n<li><strong>Table Statistics<\/strong>: Access table statistics for daily, weekly, and monthly performance trends to make informed decisions on indexing and optimization.<\/li>\n<li><strong>Configuration Settings<\/strong>: Easily review and modify configuration settings to tailor the database environment to your specific needs.<\/li>\n<li><strong>Recent Executed SQL<\/strong>: View recently executed SQL statements to troubleshoot issues and improve query performance.<\/li>\n<li><strong>SQL Analysis by Timerange<\/strong>: Analyze SQL queries based on specified time ranges to identify trends and performance variations.<\/li>\n<li><strong>Top SQL Queries<\/strong>: Identify top SQL queries based on average elapsed time to prioritize optimization efforts effectively.<\/li>\n<\/ol>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Take command of your Informix databases with our cutting-edge monitoring solution. From instant performance insights to proactive anomaly detection, ensure top-notch database health, and boost uptime.\u00a0<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span>Feature Set for Informix<\/span><\/p>\n<ol>\n<li style=\"text-align: left;\"><strong>Global Statistics<\/strong>: Monitor and analyze CPU usage, buffer utilization, lock activity, ISAM access, deadlocks, and more for comprehensive database performance insights.<\/li>\n<li style=\"text-align: left;\"><strong>Session Management<\/strong>: Gain visibility into active sessions and their details, allowing you to track resource usage and troubleshoot performance issues effectively.<\/li>\n<li style=\"text-align: left;\"><strong>Lock Monitoring<\/strong>: Easily identify and manage locks in real-time to prevent contention and optimize database performance.<\/li>\n<li style=\"text-align: left;\"><strong>Blocked Sessions<\/strong>: Quickly identify and resolve blocked sessions to minimize disruptions and maintain a responsive database environment.<\/li>\n<li style=\"text-align: left;\"><strong>Statement Executions<\/strong>: Track statement executions and access their SQL text to pinpoint and optimize resource-intensive queries.<\/li>\n<li style=\"text-align: left;\"><strong>DBSpaces &amp; Partitions Stats<\/strong>: Monitor database storage and partition statistics to ensure efficient data management and allocation.<\/li>\n<li style=\"text-align: left;\"><strong>Chunkspace Analysis<\/strong>: Analyze chunk I\/O activity to optimize storage and ensure data availability and reliability.<\/li>\n<li style=\"text-align: left;\"><strong>Buffer Pool Management<\/strong>: Fine-tune buffer pool settings to optimize data caching and improve query performance.<\/li>\n<li style=\"text-align: left;\"><strong>Table Activity<\/strong>: Keep an eye on table activity and partitions to identify hotspots and optimize data distribution.<\/li>\n<li style=\"text-align: left;\"><strong>Table Statistics<\/strong>: Access table statistics for daily, weekly, and monthly performance trends to make informed decisions on indexing and optimization.<\/li>\n<li style=\"text-align: left;\"><strong>Configuration Settings<\/strong>: Easily review and modify configuration settings to tailor the database environment to your specific needs.<\/li>\n<li style=\"text-align: left;\"><strong>Recent Executed SQL<\/strong>: View recently executed SQL statements to troubleshoot issues and improve query performance.<\/li>\n<li style=\"text-align: left;\"><strong>SQL Analysis by Timerange<\/strong>: Analyze SQL queries based on specified time ranges to identify trends and performance variations.<\/li>\n<li style=\"text-align: left;\"><strong>Top SQL Queries<\/strong>: Identify top SQL queries based on average elapsed time to prioritize optimization efforts effectively.<\/li>\n<\/ol>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;DB2 UDB&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/surveillance-3d-box_T.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_Global.png%22><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_Global.png%22 width=%22600%22 height=%22228%22 alt=%22%22 \/><\/a><\/p>\n<div style=%22display: none;%22><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_appl.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_appl-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_current.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_current-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_block.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_block-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_TBS_usage.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_TBS_usage-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_TBS_IO.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_TBS_IO-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_stores.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_stores-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_Rules.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_Rules-1080x452.png%22 \/><br \/><\/a><br \/><a data-fancybox=%22gallery-i%22 href=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/Alerts.png%22><br \/><img src=%22https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/Alerts-1080x452.png%22 \/><br \/><\/a><\/div>\n<p><strong>Key Features Surveillance for DB2 with Key Benefits<\/strong><\/p>\n<ol>\n<li><strong>Application Details &#038; SQLTEXT<\/strong>\n<ul>\n<li>Gain deep insights into application performance and behavior.<\/li>\n<li>Monitor and analyze application connections, private memory usage, sort heap, sort overflows, and the active applications.<\/li>\n<li>Access SQLTEXT for running queries to troubleshoot and optimize application performance.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Global Statistics<\/strong>\n<ul>\n<li>Ensure efficient database operation and resource allocation.<\/li>\n<li>Track critical metrics such as the number of active connections, private memory utilization, sort heap usage, sort overflows, and the status of all applications accessing the database.<\/li>\n<li>Monitor disk I\/O activity to identify performance bottlenecks and optimize resource allocation.<\/li>\n<li>View detailed information about rows affected by transactions and lock details for better query optimization.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Blocked Processes<\/strong>\n<ul>\n<li>Identify and resolve database contention issues promptly.<\/li>\n<li>Detect and analyze blocked processes to alleviate contention, ensuring smooth and responsive application performance.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Statement Execution &#038; SQLTEXT<\/strong>\n<ul>\n<li>Pinpoint and optimize poorly performing SQL statements.<\/li>\n<li>Analyze SQL statement execution plans and performance statistics to identify and rectify bottlenecks.<\/li>\n<li>Access SQLTEXT for all executed statements, aiding in performance tuning and troubleshooting.<\/li>\n<\/ul>\n<\/li>\n<li><strong>TableSpace Usage<\/strong>\n<ul>\n<li>Efficiently manage tablespace resources.<\/li>\n<li>Monitor and track the utilization of tablespaces within your database to ensure optimal storage allocation and prevent potential out-of-space issues.<\/li>\n<\/ul>\n<\/li>\n<li><strong>TableSpace I\/O<\/strong>\n<ul>\n<li>Optimize I\/O performance for your tablespaces.<\/li>\n<li>Get insights into tablespace I\/O activities, including read and write operations, to fine-tune storage configurations and enhance overall database performance.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>By leveraging these key features for DB2, you can proactively manage and optimize your database, ensuring optimal application performance, efficient resource allocation, and timely resolution of potential issues.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p><span>Seize total control of your Db2 UDB databases using our advanced monitoring solution. With real-time performance insights and proactive anomaly detection, guarantee peak database health and uptime. Embrace efficiency like never before<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_Global.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_Global.png\" width=\"600\" height=\"228\" alt=\"\" \/><\/a><\/p>\n<div style=\"display: none;\"><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_appl.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_appl-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_current.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_current-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_block.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_block-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_TBS_usage.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_TBS_usage-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_TBS_IO.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_TBS_IO-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_stores.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_stores-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_Rules.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/DB2_Rules-1080x452.png\" \/><br \/><\/a><br \/><a data-fancybox=\"gallery-j\" href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/Alerts.png\"><br \/><img decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/09\/Alerts-1080x452.png\" \/><br \/><\/a><\/div>\n<p><strong>Key Features Surveillance for DB2 with Key Benefits<\/strong><\/p>\n<ol>\n<li><strong>Application Details &amp; SQLTEXT<\/strong>\n<ul>\n<li>Gain deep insights into application performance and behavior.<\/li>\n<li>Monitor and analyze application connections, private memory usage, sort heap, sort overflows, and the active applications.<\/li>\n<li>Access SQLTEXT for running queries to troubleshoot and optimize application performance.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Global Statistics<\/strong>\n<ul>\n<li>Ensure efficient database operation and resource allocation.<\/li>\n<li>Track critical metrics such as the number of active connections, private memory utilization, sort heap usage, sort overflows, and the status of all applications accessing the database.<\/li>\n<li>Monitor disk I\/O activity to identify performance bottlenecks and optimize resource allocation.<\/li>\n<li>View detailed information about rows affected by transactions and lock details for better query optimization.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Blocked Processes<\/strong>\n<ul>\n<li>Identify and resolve database contention issues promptly.<\/li>\n<li>Detect and analyze blocked processes to alleviate contention, ensuring smooth and responsive application performance.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Statement Execution &amp; SQLTEXT<\/strong>\n<ul>\n<li>Pinpoint and optimize poorly performing SQL statements.<\/li>\n<li>Analyze SQL statement execution plans and performance statistics to identify and rectify bottlenecks.<\/li>\n<li>Access SQLTEXT for all executed statements, aiding in performance tuning and troubleshooting.<\/li>\n<\/ul>\n<\/li>\n<li><strong>TableSpace Usage<\/strong>\n<ul>\n<li>Efficiently manage tablespace resources.<\/li>\n<li>Monitor and track the utilization of tablespaces within your database to ensure optimal storage allocation and prevent potential out-of-space issues.<\/li>\n<\/ul>\n<\/li>\n<li><strong>TableSpace I\/O<\/strong>\n<ul>\n<li>Optimize I\/O performance for your tablespaces.<\/li>\n<li>Get insights into tablespace I\/O activities, including read and write operations, to fine-tune storage configurations and enhance overall database performance.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>By leveraging these key features for DB2, you can proactively manage and optimize your database, ensuring optimal application performance, efficient resource allocation, and timely resolution of potential issues.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Start today without any costs!&#8221; button_url=&#8221;https:\/\/dev.quant-ict.nl\/contact\/#contact&#8221; button_text=&#8221;More information: Call us&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EC2771&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Contact us and we will provide you with pricing and download details. You can enjoy full functionality for each Database for 14 days for free. Pricing is per core assigned to your Database(s). Maintenance costs for the first year are included and set to auto-renewal on a yearly basis after the first year has been completed.<\/span><\/p>\n<p><strong>Delivery &amp; payment terms of Quant ICT Group b.v. are applying\u00a0<\/strong><\/p>\n<p>[\/et_pb_cta][et_pb_button button_url=&#8221;\/contact\/&#8221; button_text=&#8221;Contact us&#8221; button_alignment=&#8221;center&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.16&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;15px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#15314e&#8221; button_bg_color_gradient_direction=&#8221;90deg&#8221; button_bg_color_gradient_stops=&#8221;#ffa727 0%|#FF8A3D 100%&#8221; button_bg_color_gradient_start=&#8221;#ffa727&#8243; button_bg_color_gradient_end=&#8221;#FF8A3D&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;100px&#8221; button_letter_spacing=&#8221;5px&#8221; button_font=&#8221;Open Sans|700||on|||||&#8221; button_use_icon=&#8221;off&#8221; custom_padding=&#8221;16px|32px|16px|32px|true|true&#8221; button_border_radius_hover=&#8221;100px&#8221; button_letter_spacing_hover=&#8221;5px&#8221; button_bg_color_hover=&#8221;#3980f9&#8243; disabled=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;on&#8221; button_border_radius__hover=&#8221;100px&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;5px&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;#3980f9&#8243; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row module_id=&#8221;efficiency_elevated&#8221; _builder_version=&#8221;4.25.1&#8243; custom_margin=&#8221;36px||||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.25.2&#8243; text_font=&#8221;Share Tech||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.06)&#8221; text_font_size=&#8221;100px&#8221; text_line_height=&#8221;0.2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Share Tech||||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||30px||false&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px|||||&#8221; text_font_size_tablet=&#8221;80px&#8221; text_font_size_phone=&#8221;60px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;36px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>IT Service<\/p>\n<h2>\u00a0Efficient IT Service Management<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Service Type&#8221; _builder_version=&#8221;4.25.1&#8243; background_color=&#8221;#edf0f2&#8243; background_enable_image=&#8221;off&#8221; custom_margin=&#8221;|||5%&#8221; custom_padding=&#8221;80px|0|80px|0px|false|false&#8221; border_radii=&#8221;|20vw|||20vw&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][dsm_lottie lottie_url=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/05\/Animation-1716902672786-2.json&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_lottie][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Share Tech||||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.6em&#8221; custom_padding=&#8221;1px||1px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 class=\"et_pb_module_header et-fb-editable-element et-fb-editable-element__editing\" data-shortcode-id=\"2.1.2.0-1702390361961\" data-quickaccess-id=\"header\" contenteditable=\"true\" style=\"text-align: left;\"><a href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2023\/12\/Logo-ITcc-SVG.svg\"><\/a>Efficient IT Service Management<\/h4>\n<p><em>Optimize your IT services seamlessly with our solutions, ensuring smooth processes and rapid issue resolution. Elevate the efficiency of your entire IT infrastructure<\/em><\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;ITSM&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/newitsm.svg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/newitsm.svg\" width=\"600\" height=\"600\" alt=\"\" class=\"wp-image-9685 alignnone size-medium\" \/><\/a><\/p>\n<div class=\"elementor-element elementor-element-3e2e54f3 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"3e2e54f3\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\">Manage All IT Services in One Place<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-12d38cf animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"12d38cf\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">Scale up and down as you go with all modules already in place and ready for use! The ITCC IT Service Management (ITSM) solution was built with a full suite of tools and features included. System users have full access to ITIL-compliant solutions covering:<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-91045af animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"91045af\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<ul>\n<li>Incident Management \u2013 Identify, manage, and resolve incidents<\/li>\n<li>Problem Management \u2013 Proactively identify and resolve problems<\/li>\n<li>Change Management \u2013 Plan and manage changes throughout the organization<\/li>\n<li>Release and Projects Management \u2013 Ensure projects run smoothly and are delivered on time<br \/>IT Project Management \u2013 Minimize disruption and complete projects on time<\/li>\n<li>Service Catalog \u2013 Publish available IT services<\/li>\n<li>Asset Management \u2013 Track all hardware and software<\/li>\n<li>Knowledge Management \u2013 Enable self-service and knowledge sharing.All modules are included in the platform from day 1, along with productivity tools like chatbots, workflow automations, and omnichannel access to ensure that your IT team has the tools it needs to keep your organization\u2019s IT humming along smoothly. If you ever need it, our responsive support team is here to answer questions and get your system back online<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-2fb7835 animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"2fb7835\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-1254530 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"1254530\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\"><\/h2>\n<h2 class=\"elementor-heading-title elementor-size-default\">Faster, More Effective IT Response<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-6accbe2 animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"6accbe2\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Create a better IT experience throughout the company. IT team members can easily intake, monitor, and resolve computer and network issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated platform.<\/p>\n<p>Resolve incidents faster using modules that integrate seamlessly with one another. For example, an incident requiring a hardware upgrade could potentially involve incident management, problem management, asset management, and knowledge management. The data would be updated in each module.<\/p>\n<p>Unlock access to unique tools that enable end-users to resolve their own issues, and help IT teams concentrate on what matters most.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-3e2e54f3 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"3e2e54f3\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\"><\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-2fb7835 animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"2fb7835\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\"><\/div>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;ESM&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"elementor-element elementor-element-3e2e54f3 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"3e2e54f3\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/newitsm.svg\" width=\"600\" height=\"600\" alt=\"\" class=\"wp-image-9685 alignnone size-medium\" \/>Reduce operating costs and drive efficiencies<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-12d38cf animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"12d38cf\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Improve processes, reduce operating costs and drive efficiencies throughout organizations with the ITCC Enterprise Service Management (ESM) solution. Our full suite of tools and features will improve internal services at every department where it is implemented<\/p>\n<p>Built on decades of service management improvement for IT departments, it extends those concepts and capabilities into every aspect of the organization. From HR to finance, legal and facilities management, users share knowledge, deploy automations, and handle incidents and requests using proven processes.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"elementor-element elementor-element-1254530 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"1254530\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\">Faster, More Effective Ways of Working<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-6accbe2 animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"6accbe2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>ESM takes existing, disparate workflows throughout the company, and applies the same processes to ensure consistency and efficiency in processes. As a result, there is a singular company-wide user experience, using a centralized tool.<\/p>\n<p>Company-wide benefits include:<\/p>\n<p><strong>Increased Productivity<\/strong><span>\u00a0<\/span>\u2013 Incident tracking processes enables teams to respond quickly, and in one place<br \/><strong>Minimized Wasted Efforts<\/strong><span>\u00a0<\/span>\u2013 Mapping processes help define activities and cut out extra steps<br \/><strong>Enhanced Visibility &amp; Control<\/strong><span>\u00a0<\/span>\u2013 Consistent processes and reporting delivers a high degree of visibility, highlighting problem areas that need to be corrected<br \/><strong>Increased User Satisfaction<\/strong><span>\u00a0<\/span>\u2013 Internal users know where to get help, and see results faster<\/p>\n<p>The different modules in the system work seamlessly with one another and provide a dashboard view of how the company is functioning internally. Through the system, management can monitor and better understand user requests from each department.<\/p>\n<p>Employees and departments have access to the tools they need to get issues resolved quickly and improve productivity across the company.<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;MSP&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"elementor-element elementor-element-3e2e54f3 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"3e2e54f3\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/newitsm.svg\" width=\"600\" height=\"600\" alt=\"\" class=\"wp-image-9685 alignnone size-medium\" \/>Managing operations and IT services for multiple clients just got easier<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-12d38cf animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"12d38cf\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Managing the service desk for multiple clients from a single platform can be complicated. You need to ensure that the services provided to each client are part of their specific user agreement while handling SLAs that can vary from company to company.<\/p>\n<p>ITCC\u2019s managed services solution enables managed services providers (MSP) to provide effective third-party service management to oversee and manage multiple clients using a single platform<\/p>\n<p>From incident management to knowledge management, service providers can ensure that their clients resolve incidents, meet SLAs, share information, and track assets.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"elementor-element elementor-element-1254530 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"1254530\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\">Working with Multiple Clients<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-6accbe2 animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"6accbe2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">Designed to handle multiple clients, ITCC enables managed services providers to manage multiple accounts, contacts, and customer portal access. It\u2019s designed for more effective contract management, enabling customization to things like SLA management based on each of the MSP\u2019s client\u2019s requirements. In addition to managing client services, the system assists MSPs in tracking their hours, making it easier for the MSP to invoice their clients.<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-926dfd4 animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"926dfd4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">Deliver the entire scope of services to multiple clients quickly, efficiently, and seamlessly.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Help Desk&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"elementor-element elementor-element-3e2e54f3 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"3e2e54f3\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"heading.default\">\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/Helpdesk.svg\" width=\"600\" height=\"600\" alt=\"\" class=\"wp-image-9686 alignnone size-medium\" \/><\/p>\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\">Improve Internal Service Quality and Delivery<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-12d38cf animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"12d38cf\" data-element_type=\"widget\" data-settings=\"{}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Enable self-service, create and track tickets, and receive feedback from employees on internal services. Agents and engineers have the tools they need to track and handle incidents, define service catalog requests, and ensure SLAs are met with advanced tracking tools.<\/p>\n<p>ITCC\u2019s Help Desk solution provides your teams with an enterprise-grade solution that helps keep your business running smoothly, as it installs processes that ensure your employees receive the internal services support they need to do their jobs.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"elementor-element elementor-element-1254530 elementor-widget elementor-widget-heading animated fadeInUp\" data-id=\"1254530\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\">Resolving Issues at the Speed of Business<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-6accbe2 animated-slow elementor-widget elementor-widget-text-editor animated fadeInUp\" data-id=\"6accbe2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Usability is the key to our Help Desk solution\u2019s effectiveness. Designed from the ground up to aid help desk professionals in keeping businesses running smoothly, it enables them to get end users back to work faster.<\/p>\n<p>The customer portal empowers employees to problem-solve their own issues, freeing up IT members to support more serious issues. Employees can easily raise incidents and open tickets through their preferred channel.<\/p>\n<p>IT Team members have visibility into all incidents, ensuring that problems are resolved quickly. Advanced tracking techniques allow them to meet SLAs, keeping employees more productive throughout the organization.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Service Type&#8221; module_id=&#8221;IoT-solutions&#8221; _builder_version=&#8221;4.23.1&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;|||5%&#8221; custom_padding=&#8221;80px|0|30px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;IT Care Center Modules&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Share Tech||||||||&#8221; title_text_align=&#8221;center&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;dc-blurb-row-3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; width=&#8221;60%&#8221; max_width=&#8221;60%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Asset Management Software&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/asset-mana_387.png&#8221; image_icon_width=&#8221;80%&#8221; content_tablet=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<h3 class=%22service-title%22 style=%22text-align: center;%22>Inventory Management<\/h3>\n<p>Stay on top of every aspect of your inventory in every geographical location. Your agents can track each asset that is in use, offering visibility throughout the lifecycle of the asset.<\/p>\n<p>ITCC is highly customizable. System administrators can define the different types of assets that are being managed and the categories for each asset type. The system also allows for custom attributes of each asset type, including both data input from scanning tools like IP addresses and Bios, as well as manually input data like invoice numbers or warranty information.<\/p>\n<p>The robust inventory management tool tracks asset changes, such as ownership and location. It also assigns assets to inventory locations, so you can easily find the assets that have returned.<\/p>\n<p>Your IT team can use the system to manage inventory levels, set minimum stock numbers, and manage cycle counts. They can also create barcodes for each asset, making it easier to track assets.<\/p>\n<p>The system maintains a log for every asset, including software assets, providing a complete history of the company\u2019s IT assets<\/p>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22>Fully Integrated Modules<\/h3>\n<div class=%22service-desc%22>\n<p>Your IT team will have a full view into any issues or changes that impacted an asset, with integration between the Asset Management module and both your Change Management and Problem Management modules.<\/p>\n<p>Services, hardware upgrades, software updates, and other changes in configurations that were performed on the asset are associated with the asset. This allows IT personnel to relate a configuration item (CI) to problems or changes in the asset, and aids in making decisions on other assets in the future.<\/p>\n<p>In addition, Asset Management integrates with Incident Management, capturing any reports or CIs that relate to specific assets.<\/p>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22>Adding Assets<\/h3>\n<div class=%22service-desc%22>\n<p>The Asset Management module integrates with your scanning tools or uses REST APIs to gather asset data, discover assets, and manage assets. The system includes built-in integrations with WMI, SCCM, and BigFix, allowing it to capture asset-related data, and performs scheduled scans of the network to identify unknown assets.<\/p>\n<p>The system maintains detailed asset information and maps the integration fields. It also enables an asset file upload, including custom fields.<\/p>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22>Software Contract and License Management<\/h3>\n<div class=%22service-desc%22>\n<p>The system provides a powerful tool for managing software vendors and contracts across the organization, as it ensures that your organization doesn\u2019t overpay for software licenses.<\/p>\n<p>Your IT team will have a single list view of each software, with critical details like the number of purchases vs. installations, workstations running software, and the software manufacturer\u2019s profile. It enables software management at the version level, while allowing users to assign license types, such as OEM or concurrent.<\/p>\n<p>The system also provides alerts for contract renewals and contracts coming to an end. It uses a dashboard display to track over-or under-licensed software, which helps ensure the organization isn\u2019t overpaying for software licenses.<\/p>\n<\/div>\n<\/div>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22>Software Compliance<\/h3>\n<div class=%22service-desc%22>\n<p>The system\u2019s dashboards provide a view into software compliance, ensuring that the organization is operating the software within the terms of the provider and its set policies.<\/p>\n<p>Use predefined rules to track compliance on workstations, servers, and other devices using compound compliance calculations and get alerts if the organization is non-compliant. Enjoy the flexibility of exempting specific PCs or servers from compliance tracking.<\/p>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22><\/h3>\n<h3 class=%22service-title%22>Digital Signatures<\/h3>\n<div class=%22service-desc%22>\n<p>Introduce digital signatures across the organization. Based on the organization\u2019s policies for each asset, when ownership of an asset changes from one employee to another, signature requests are sent to employees. The signatures are documented in the system and associated with the asset.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>360-Degree Asset Management The Asset Management module helps IT teams track every instance of licensed software and each piece of company-owned hardware with the click of a mouse. The system integrates with other modules as well, so you can maintain a record of incidents, upgrades, or other issues that impact specific assets.<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"service-title\" style=\"text-align: center;\">Inventory Management<\/h3>\n<p>Stay on top of every aspect of your inventory in every geographical location. Your agents can track each asset that is in use, offering visibility throughout the lifecycle of the asset.<\/p>\n<p>ITCC is highly customizable. System administrators can define the different types of assets that are being managed and the categories for each asset type. The system also allows for custom attributes of each asset type, including both data input from scanning tools like IP addresses and Bios, as well as manually input data like invoice numbers or warranty information.<\/p>\n<p>The robust inventory management tool tracks asset changes, such as ownership and location. It also assigns assets to inventory locations, so you can easily find the assets that have returned.<\/p>\n<p>Your IT team can use the system to manage inventory levels, set minimum stock numbers, and manage cycle counts. They can also create barcodes for each asset, making it easier to track assets.<\/p>\n<p>The system maintains a log for every asset, including software assets, providing a complete history of the company\u2019s IT assets<\/p>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\">Fully Integrated Modules<\/h3>\n<div class=\"service-desc\">\n<p>Your IT team will have a full view into any issues or changes that impacted an asset, with integration between the Asset Management module and both your Change Management and Problem Management modules.<\/p>\n<p>Services, hardware upgrades, software updates, and other changes in configurations that were performed on the asset are associated with the asset. This allows IT personnel to relate a configuration item (CI) to problems or changes in the asset, and aids in making decisions on other assets in the future.<\/p>\n<p>In addition, Asset Management integrates with Incident Management, capturing any reports or CIs that relate to specific assets.<\/p>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\">Adding Assets<\/h3>\n<div class=\"service-desc\">\n<p>The Asset Management module integrates with your scanning tools or uses REST APIs to gather asset data, discover assets, and manage assets. The system includes built-in integrations with WMI, SCCM, and BigFix, allowing it to capture asset-related data, and performs scheduled scans of the network to identify unknown assets.<\/p>\n<p>The system maintains detailed asset information and maps the integration fields. It also enables an asset file upload, including custom fields.<\/p>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\">Software Contract and License Management<\/h3>\n<div class=\"service-desc\">\n<p>The system provides a powerful tool for managing software vendors and contracts across the organization, as it ensures that your organization doesn\u2019t overpay for software licenses.<\/p>\n<p>Your IT team will have a single list view of each software, with critical details like the number of purchases vs. installations, workstations running software, and the software manufacturer\u2019s profile. It enables software management at the version level, while allowing users to assign license types, such as OEM or concurrent.<\/p>\n<p>The system also provides alerts for contract renewals and contracts coming to an end. It uses a dashboard display to track over-or under-licensed software, which helps ensure the organization isn\u2019t overpaying for software licenses.<\/p>\n<\/div>\n<\/div>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\">Software Compliance<\/h3>\n<div class=\"service-desc\">\n<p>The system\u2019s dashboards provide a view into software compliance, ensuring that the organization is operating the software within the terms of the provider and its set policies.<\/p>\n<p>Use predefined rules to track compliance on workstations, servers, and other devices using compound compliance calculations and get alerts if the organization is non-compliant. Enjoy the flexibility of exempting specific PCs or servers from compliance tracking.<\/p>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\"><\/h3>\n<h3 class=\"service-title\">Digital Signatures<\/h3>\n<div class=\"service-desc\">\n<p>Introduce digital signatures across the organization. Based on the organization\u2019s policies for each asset, when ownership of an asset changes from one employee to another, signature requests are sent to employees. The signatures are documented in the system and associated with the asset.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Service Catalog&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/catalog_387.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Improving IT Efficiency and Automation<\/p>\n<p>Your organization\u2019s service catalog can be created in just minutes, helping to automate repetitive processes throughout the company.<\/p>\n<p>The IT team can create custom, multi-stage workflows with approval tasks to speed up fulfillment. These custom workflows can fully automate processes, such as a new hire process, to ensure that onboarding runs smoothly.<\/p>\n<p>IT members can create dynamic forms per catalog request, and attach SLAs to the different activities, ensuring processes are completed on time. They can approve requests via email, as well as add links to external forms that function as catalog requests.<\/p>\n<p>Integration<\/p>\n<p>The Service Catalog item\u2019s workflow can launch REST APIs and automate processes from end-to-end.<\/p>\n<p>End-User Experience<br \/>The Service Catalog module creates an improved user experience for all users within the organization. The self-service platform is searchable, and only displays services that the user is entitled to, based on role. End users are also able to create and track service requests, providing them with full visibility into the status of their requests.<\/p>\n<p>Analytics<br \/>The Service Catalog\u2019s robust analytics features allows IT to measure the services they provide, as well as calculate and track the cost of those services.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>A Comprehensive Catalog.Our Service Catalog module helps keep your organization working efficiently, with tools designed to improve efficiency for every facet of the organization.<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Improving IT Efficiency and Automation<\/p>\n<p>Your organization\u2019s service catalog can be created in just minutes, helping to automate repetitive processes throughout the company.<\/p>\n<p>The IT team can create custom, multi-stage workflows with approval tasks to speed up fulfillment. These custom workflows can fully automate processes, such as a new hire process, to ensure that onboarding runs smoothly.<\/p>\n<p>IT members can create dynamic forms per catalog request, and attach SLAs to the different activities, ensuring processes are completed on time. They can approve requests via email, as well as add links to external forms that function as catalog requests.<\/p>\n<p>Integration<\/p>\n<p>The Service Catalog item\u2019s workflow can launch REST APIs and automate processes from end-to-end.<\/p>\n<p>End-User Experience<br \/>The Service Catalog module creates an improved user experience for all users within the organization. The self-service platform is searchable, and only displays services that the user is entitled to, based on role. End users are also able to create and track service requests, providing them with full visibility into the status of their requests.<\/p>\n<p>Analytics<br \/>The Service Catalog\u2019s robust analytics features allows IT to measure the services they provide, as well as calculate and track the cost of those services.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Project Management&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/project-mana_387.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Project Planning<\/p>\n<p>The Project Management module provides IT project leaders with the management tools needed to create and plan IT projects. The system is robust and allows for the creation of multiple project branches. Tasks can be associated with the project branches and assigned to users together with deadlines for task completion.<\/p>\n<p>Project Monitoring<\/p>\n<p>Stakeholders and Project managers have a dashboard at their disposal to track the progress of each task. When tasks are at risk of being late, alerts are generated, enabling management to add resources or adjust the dependent elements of the project. Each project includes a visual timeline, covering the entire end-to-end timeline of the project, so managers can see exactly where the project stands.<\/p>\n<p>Trying to stay ahead of budget and work hours?<br \/>The dashboard is also a valuable tool for decision-makers within the company. The project management dashboard provides visibility into the different projects, and can be used to help make decisions, including prioritizing different projects.<\/p>\n<p>Project Management<\/p>\n<p>The system helps ensure that the project moves forward on time, by identifying key users and providing them with the access they need to complete their tasks. It assists them in prioritizing tasks, and guides managers on the steps they need to take to get the project completed on time.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>Planning and Managing IT Projects.IT projects often impact multiple levels and touchpoints of the organization. ITCC\u2019s Project Management module provides IT project managers with the tools they need to complete their projects on time. Our Project Management module enables IT project managers to effectively plan, monitor, and manage their projects toward a successful project delivery.<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Project Planning<\/p>\n<p>The Project Management module provides IT project leaders with the management tools needed to create and plan IT projects. The system is robust and allows for the creation of multiple project branches. Tasks can be associated with the project branches and assigned to users together with deadlines for task completion.<\/p>\n<p>Project Monitoring<\/p>\n<p>Stakeholders and Project managers have a dashboard at their disposal to track the progress of each task. When tasks are at risk of being late, alerts are generated, enabling management to add resources or adjust the dependent elements of the project. Each project includes a visual timeline, covering the entire end-to-end timeline of the project, so managers can see exactly where the project stands.<\/p>\n<p>Trying to stay ahead of budget and work hours?<br \/>The dashboard is also a valuable tool for decision-makers within the company. The project management dashboard provides visibility into the different projects, and can be used to help make decisions, including prioritizing different projects.<\/p>\n<p>Project Management<\/p>\n<p>The system helps ensure that the project moves forward on time, by identifying key users and providing them with the access they need to complete their tasks. It assists them in prioritizing tasks, and guides managers on the steps they need to take to get the project completed on time.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;dc-blurb-row-3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; width=&#8221;60%&#8221; max_width=&#8221;60%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Knowledge Management&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/knowledge_387.png&#8221; image_icon_width=&#8221;80%&#8221; content_tablet=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<p><span>A specialized software tool designed to <\/span><span>monitor and manages SAP HANA database performance, security, and health. It detects slow queries, resource issues, unauthorized access, and enhances efficiency and data protection.<\/span><\/p>\n<p>&#8221; content_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Informational Accessibility Throughout the Organization<\/p>\n<p>Designed to make information available to end-users, agents, and technicians, items are published in a variety of formats, making it easy for team members to find solutions to their issues.<\/p>\n<p>The system uses Google search tools, accessible to both end-users via the portal and help desk agents through ticket assistance. All knowledge items, which include documents, articles, and email messages, are indexed by the system, enhancing search results.<\/p>\n<p>Knowledge Base Management<\/p>\n<p>This module is ideal for both self-service and technician-aided interventions, thanks to a robust management system. The system associates knowledge base articles to the different service categories and classifies each item as a resolution, workaround, known issue, or other organizational categories.<\/p>\n<p>Knowledge base items include HTML-based articles, email that is converted into articles, and document attachments, including Microsoft Office or PDF files.<\/p>\n<p>IT departments have the option to maintain advanced technical solutions that are only accessible by authorized technicians, which can help reduce resolution times. They can also document solutions for repeating issues.<\/p>\n<p>Project Management<\/p>\n<p>Our searchable knowledge base assists end-users in handling their own issues without opening tickets. It also provides helpdesk workers with a repository of information that they can use to resolve issues. All users can check their history, making it easy to find solutions to problems they have searched for in the past.<\/p>\n<p>Continuously Improving Knowledge Management Process<\/p>\n<p>Users who try the solution can send comments to the knowledge item contributor. Feedback can be used to update out-of-date solutions, help clarify directions, and improve the user experience.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>A Complete Knowledge Management Solution. When incidents arise while end-users are working under deadlines, it\u2019s comforting to know that IT-approved resolutions to routine problems are only a click away. Let them use a Knowledge Management module that provides self-service access to the answers they need to overcome technological glitches.<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Informational Accessibility Throughout the Organization<\/p>\n<p>Designed to make information available to end-users, agents, and technicians, items are published in a variety of formats, making it easy for team members to find solutions to their issues.<\/p>\n<p>The system uses Google search tools, accessible to both end-users via the portal and help desk agents through ticket assistance. All knowledge items, which include documents, articles, and email messages, are indexed by the system, enhancing search results.<\/p>\n<p>Knowledge Base Management<\/p>\n<p>This module is ideal for both self-service and technician-aided interventions, thanks to a robust management system. The system associates knowledge base articles to the different service categories and classifies each item as a resolution, workaround, known issue, or other organizational categories.<\/p>\n<p>Knowledge base items include HTML-based articles, email that is converted into articles, and document attachments, including Microsoft Office or PDF files.<\/p>\n<p>IT departments have the option to maintain advanced technical solutions that are only accessible by authorized technicians, which can help reduce resolution times. They can also document solutions for repeating issues.<\/p>\n<p>Project Management<\/p>\n<p>Our searchable knowledge base assists end-users in handling their own issues without opening tickets. It also provides helpdesk workers with a repository of information that they can use to resolve issues. All users can check their history, making it easy to find solutions to problems they have searched for in the past.<\/p>\n<p>Continuously Improving Knowledge Management Process<\/p>\n<p>Users who try the solution can send comments to the knowledge item contributor. Feedback can be used to update out-of-date solutions, help clarify directions, and improve the user experience.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Problem Management Module&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/problem-mana_387.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Detect Problems<\/p>\n<p>Problems are detected in a number of ways, including through integration with the Incident Management module. Problems can also be entered manually, through a Problem Record. Problem Records include the impact of the problem, the urgency for resolution, and a priority level.<\/p>\n<p>The system is also capable of detecting problems proactively, through a process called incident trending.<\/p>\n<p>Logging Problems<\/p>\n<p>Each problem is logged in the Problem Management module. Logs enable users to attach documents and configuration items (CI), as well as problem management processes that can be used to resolve the issue.<br \/>Closing Problems<br \/>Once problems are resolved, the system sends notifications to affected parties, informing them of the solution. The system also generates both category-based trend reports and incident related reports.<\/p>\n<p>Investigation and Diagnosis<\/p>\n<p>The system enables your team to perform an investigation into the root cause of the problem. It provides access through search functionality to historical records, as well as known error data, both of which can be used during the investigation.<\/p>\n<p>Findings from the investigation are recorded in the log and can be used to prevent similar IT infrastructure issues from arising in the future.<\/p>\n<p>Any workarounds that are found to deal with the issue are also recorded in the Problem Management module, providing a fast solution if the problem should occur again.<\/p>\n<p>Major problems can be escalated using the module\u2019s configurable escalation rules, reassigning the problem to more experienced problem resolution teams. The system also facilitates management and documentation of major problem reviews.<\/p>\n<p>The system maintains a tiered problem classification schema, allowing for the identification of a problem with a service, system, and component. Problems are classified by category and can be attached to a service or CI, ensuring that the classification is consistent across the organization.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>Problem Management Software That Resolves Issues Quickly.When problems begin to emerge, our Problem Management module enables your IT team to get things under control. Using a well-defined process flow, you\u2019ll have the tools to move quickly from problem detection through resolution and eliminate problems from recurring.<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Detect Problems<\/p>\n<p>Problems are detected in a number of ways, including through integration with the Incident Management module. Problems can also be entered manually, through a Problem Record. Problem Records include the impact of the problem, the urgency for resolution, and a priority level.<\/p>\n<p>The system is also capable of detecting problems proactively, through a process called incident trending.<\/p>\n<p>Logging Problems<\/p>\n<p>Each problem is logged in the Problem Management module. Logs enable users to attach documents and configuration items (CI), as well as problem management processes that can be used to resolve the issue.<br \/>Closing Problems<br \/>Once problems are resolved, the system sends notifications to affected parties, informing them of the solution. The system also generates both category-based trend reports and incident related reports.<\/p>\n<p>Investigation and Diagnosis<\/p>\n<p>The system enables your team to perform an investigation into the root cause of the problem. It provides access through search functionality to historical records, as well as known error data, both of which can be used during the investigation.<\/p>\n<p>Findings from the investigation are recorded in the log and can be used to prevent similar IT infrastructure issues from arising in the future.<\/p>\n<p>Any workarounds that are found to deal with the issue are also recorded in the Problem Management module, providing a fast solution if the problem should occur again.<\/p>\n<p>Major problems can be escalated using the module\u2019s configurable escalation rules, reassigning the problem to more experienced problem resolution teams. The system also facilitates management and documentation of major problem reviews.<\/p>\n<p>The system maintains a tiered problem classification schema, allowing for the identification of a problem with a service, system, and component. Problems are classified by category and can be attached to a service or CI, ensuring that the classification is consistent across the organization.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Change Management&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/problem-mana_387.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Manage ITIL Change Management Processes<\/p>\n<p>Managing change within the organization begins with a request for change. The system is capable of defining standard, normal, and emergency changes, all within predefined ITIL-based standard attributes.<\/p>\n<p>Standard change \u2013 Impact on business is low\/minimal risk. These changes have been pre-authorized by the change management board and have an established procedure in the organization.<br \/>Normal change \u2013 Impact on business can vary between low and high. These changes must go through the normal approval process.<br \/>Emergency change \u2013 performed when something is currently broken in the system. Emergency changes have a high impact on the organization and will always be classified as the highest priority. The approval process is short and minimal.<\/p>\n<p>You can configure workflows based on organization-defined rules, which enables both automation and form completion. Escalations can be automated as well, using standard and custom rules.<\/p>\n<p>The module integrates seamlessly with other modules in the ITCC platform, making it easy to manage change records relating to problems, incidents, and service requests. Additionally, it is open to third-party integrations through our optional APIs.<\/p>\n<p>Planning and Scheduling<\/p>\n<p>Change Management\u2019s rich set of visual scheduling tools enables you to track operations through dynamic calendar and Gantt project views.<\/p>\n<p>Through the color-coded planning and scheduling tools, change management teams can perform impact assessments for the proposed changes, based on CMDB relations and the affected CI properties.<\/p>\n<p>The system includes automatic risk calculations based on risk-matrix templates and helps prevent conflict by communicating changes to the impacted groups.<\/p>\n<p>Define workflows for approvals, tasks, and notifications that are based on either change qualifiers or organizational responsibilities.<\/p>\n<p>All planning and scheduling calendars can be easily integrated into MS-Outlook, iCal, or other supported calendar applications.<\/p>\n<p>Change Advisory Board (CAB) Management<\/p>\n<p>The system includes built-in CAB management tools, enabling change advisors to better manage the process.<\/p>\n<p>The module includes the ability to define CAB schedules and customize rules for planned change submissions based on that schedule. The CAB stages are embedded directly into the overall change flow.<\/p>\n<p>CAB approvals and rejections are captured through the system, creating a record for management to review if needed, and CAB notes are saved within the change request, providing full transparency into and decisions that were made.<\/p>\n<p>Meeting summaries are automatically distributed to relevant members on the distribution list, using an HTML email template.<\/p>\n<p>Analysis, Reporting, and Insight<\/p>\n<p>Our robust reporting dashboard ensures that management has a clear view into the successes accomplished by the change management team.<\/p>\n<p>Create standard or custom reports, which can be either automatically generated on a preset schedule or published on an as-needed basis.<\/p>\n<p>Reports allow users to analyze change classifications, category trends, configuration items, and repetitive trends, so you can measure progress and improve your change management process.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>Change Management Tracking That Puts Your Agent in Control. Our IT platform\u2019s Change Management module was designed to put your agent in control, with a set of tools designed to deliver ROI while ensuring the organization embraces the change ahead.<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Manage ITIL Change Management Processes<\/p>\n<p>Managing change within the organization begins with a request for change. The system is capable of defining standard, normal, and emergency changes, all within predefined ITIL-based standard attributes.<\/p>\n<p>Standard change \u2013 Impact on business is low\/minimal risk. These changes have been pre-authorized by the change management board and have an established procedure in the organization.<br \/>Normal change \u2013 Impact on business can vary between low and high. These changes must go through the normal approval process.<br \/>Emergency change \u2013 performed when something is currently broken in the system. Emergency changes have a high impact on the organization and will always be classified as the highest priority. The approval process is short and minimal.<\/p>\n<p>You can configure workflows based on organization-defined rules, which enables both automation and form completion. Escalations can be automated as well, using standard and custom rules.<\/p>\n<p>The module integrates seamlessly with other modules in the ITCC platform, making it easy to manage change records relating to problems, incidents, and service requests. Additionally, it is open to third-party integrations through our optional APIs.<\/p>\n<p>Planning and Scheduling<\/p>\n<p>Change Management\u2019s rich set of visual scheduling tools enables you to track operations through dynamic calendar and Gantt project views.<\/p>\n<p>Through the color-coded planning and scheduling tools, change management teams can perform impact assessments for the proposed changes, based on CMDB relations and the affected CI properties.<\/p>\n<p>The system includes automatic risk calculations based on risk-matrix templates and helps prevent conflict by communicating changes to the impacted groups.<\/p>\n<p>Define workflows for approvals, tasks, and notifications that are based on either change qualifiers or organizational responsibilities.<\/p>\n<p>All planning and scheduling calendars can be easily integrated into MS-Outlook, iCal, or other supported calendar applications.<\/p>\n<p>Change Advisory Board (CAB) Management<\/p>\n<p>The system includes built-in CAB management tools, enabling change advisors to better manage the process.<\/p>\n<p>The module includes the ability to define CAB schedules and customize rules for planned change submissions based on that schedule. The CAB stages are embedded directly into the overall change flow.<\/p>\n<p>CAB approvals and rejections are captured through the system, creating a record for management to review if needed, and CAB notes are saved within the change request, providing full transparency into and decisions that were made.<\/p>\n<p>Meeting summaries are automatically distributed to relevant members on the distribution list, using an HTML email template.<\/p>\n<p>Analysis, Reporting, and Insight<\/p>\n<p>Our robust reporting dashboard ensures that management has a clear view into the successes accomplished by the change management team.<\/p>\n<p>Create standard or custom reports, which can be either automatically generated on a preset schedule or published on an as-needed basis.<\/p>\n<p>Reports allow users to analyze change classifications, category trends, configuration items, and repetitive trends, so you can measure progress and improve your change management process.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;dc-blurb-row-3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; width=&#8221;60%&#8221; max_width=&#8221;60%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][et_pb_blurb title=&#8221;Incident Management&#8221; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/01\/problem-mana_387.png&#8221; image_icon_width=&#8221;80%&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; content__hover_enabled=&#8221;on|hover&#8221; content__hover=&#8221;<\/p>\n<p style=%22text-align: center;%22>Measure and Improve Your SLA<\/p>\n<p>These management tools ensure that your team meets their agreed-upon SLA in every circumstance. The system enables users to define their response and resolution SLA KPIs to meet the organization\u2019s or specific department\u2019s needs.<\/p>\n<p>Once a ticket has been opened, there are multiple protections in place to protect against SLA violations. Predefined escalation paths are put in place to ensure that tickets requiring a higher level of assistance are directed to the right help desk expert. Help desk agents also receive alerts as they are approaching the SLA deadline. Additionally, the system\u2019s online dashboard provides teams with a real-time view of tickets, further ensuring that incidents are resolved on time.<\/p>\n<p>Upon closing a ticket, users are prompted to answer a satisfaction survey, providing critical feedback to the help desk agents. The fast response and commitment to meeting SLAs drive an improved user experience throughout the organization.<\/p>\n<p>Improving Up Time with a Comprehensive Self Service Knowledge Base<\/p>\n<p>Our searchable knowledge base assists end-users in handling their own issues without opening tickets and provides helpdesk workers with a repository of information that they can use to resolve issues. Users can also check their history, making it easy to find solutions that they have researched in the past.<\/p>\n<p>Knowledgebase items are organized by category, in a question-answer format. The self-guided solutions provide step-by-step instructions for resolution.<\/p>\n<p>Flexible Configuration<\/p>\n<p>Our incident response module makes it easy to configure the intake form based on your organization\u2019s requirements. System administrators can create new call types and configurations, as well as add new fields for each call type.<\/p>\n<p>To improve efficiency and effectiveness, each call type can have its own SLA and escalation rules. Email templates can also be associated with specific call types.<\/p>\n<p>Utilize an Omnichannel Incident Management Solution<\/p>\n<p>System users can reach out to the IT Help Desk and open incident tickets using a number of channels. Incident reporting can be done via email, mobile device, or the self-service portal (including our user-friendly chatbot).<\/p>\n<p>Emails are automatically converted into incidents, as the system uses keywords to route the incident into the correct category and support group.<\/p>\n<p>Enabling Self Service for Improved User Experience<\/p>\n<p>The self-service portal empowers end-users to resolve their own issues and stay informed when incidents need IT assistance.<\/p>\n<p>In the portal, users can submit any incident and gain visibility into both the status and progress of their ticket. Any email exchange between the portal and an end-user is captured in the incident log.<\/p>\n<p>The knowledge base is part of the self-service portal, providing categorized topics that are searchable, allowing users to resolve their own issues without turning to the IT help desk.<\/p>\n<p>The portal is configurable and can be customized for different departments within an organization. It also includes a chatbot, which can aid end-users as they try to resolve issues they are facing and templates, which can be used to make engagements run more efficiently.<\/p>\n<p>After using the system, users are asked to respond to a satisfaction survey, enabling the IT team to monitor the effectiveness of the portal.<\/p>\n<p>Improving Agent Efficiency<\/p>\n<p>The Incident Management module was designed to improve your agent efficiency. It assists agents throughout their response, by providing customer configuration items (CI), related asset data, and similar incidents that have happened in the past.<\/p>\n<p>Tickets are managed using a drag-and-drop interface, and each support team member can view the tickets in their queue. When needed, tickets can be reassigned or escalated, and new sub-tasks can be added without reassigning the case. Dynamic, self-defined grids simplify agent views into incidents.<\/p>\n<p>Administrators can create incident templates for the most common types of incidents and can open new incidents using templates.<\/p>\n<p>When multiple tickets stem from a single incident, or if multiple incidents stem from a related problem, all tickets can be worked on simultaneously and resolved at the same time.<\/p>\n<p>If an incident is resolved upon opening the ticket, Help Desk members can open and close the ticket at the same time. When closing a ticket, the system enables root-cause analysis (RCA) to give you a better understanding of the source of your incidents. Easy-to-use templates are available when closing tickets, allowing agents to meet SLAs by saving time with their responses and quickly moving on to the next incident.<\/p>\n<p>The portal makes it easy to create chatbot-driven resolutions, document solutions for repeating issues, and prioritize issues by category. The analytics engine shows opportunities for individual and group improvement.<\/p>\n<p>Maximizing Automation<\/p>\n<p>Automation is a key element of the Incident Management module, improving work processes, and eliminating repetitive tasks so your agents can focus on resolving issues.<\/p>\n<p>Dynamic routing rules automatically assign incidents to agents as soon as they are created. Incidents that are emailed to the team are automatically routed to the right agent using keywords and rules. As incidents near their SLA, escalation paths are automatically generated to ensure an on-time resolution.<\/p>\n<p>For incidents that can be resolved by end-users, the steps required to resolve the issue are automatically sent to the user. Templates are automatically generated and used for notes, resolutions, and reassignments.<\/p>\n<p>Major incidents involving multiple reported issues can be updated on one single record, and automatically updated on all related incidents.<\/p>\n<p style=%22text-align: center;%22>End users and agents receive automated notifications and status updates as incidents are processed, and when relevant, the knowledge base is automatically updated with new solutions.<\/p>\n<p>&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;pointer-events: none !important;&#8221;]<\/p>\n<p>IT Ticketing Software That Gets You Back to Work. Faster.When incidents arise, our Incident Management module gives your IT team the information they need to get systems back online. Using multiple channels, ticketing tools, and SLA management, you have exactly what you need to resolve any incident. Built using the ITIL<\/p>\n<p>[\/et_pb_blurb][et_pb_toggle title=&#8221;More info&#8221; icon_color=&#8221;#2D3292&#8243; open_icon_color=&#8221;#EC2771&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;right&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;auto||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Measure and Improve Your SLA<\/p>\n<p>These management tools ensure that your team meets their agreed-upon SLA in every circumstance. The system enables users to define their response and resolution SLA KPIs to meet the organization\u2019s or specific department\u2019s needs.<\/p>\n<p>Once a ticket has been opened, there are multiple protections in place to protect against SLA violations. Predefined escalation paths are put in place to ensure that tickets requiring a higher level of assistance are directed to the right help desk expert. Help desk agents also receive alerts as they are approaching the SLA deadline. Additionally, the system\u2019s online dashboard provides teams with a real-time view of tickets, further ensuring that incidents are resolved on time.<\/p>\n<p>Upon closing a ticket, users are prompted to answer a satisfaction survey, providing critical feedback to the help desk agents. The fast response and commitment to meeting SLAs drive an improved user experience throughout the organization.<\/p>\n<p>Improving Up Time with a Comprehensive Self Service Knowledge Base<\/p>\n<p>Our searchable knowledge base assists end-users in handling their own issues without opening tickets and provides helpdesk workers with a repository of information that they can use to resolve issues. Users can also check their history, making it easy to find solutions that they have researched in the past.<\/p>\n<p>Knowledgebase items are organized by category, in a question-answer format. The self-guided solutions provide step-by-step instructions for resolution.<\/p>\n<p>Flexible Configuration<\/p>\n<p>Our incident response module makes it easy to configure the intake form based on your organization\u2019s requirements. System administrators can create new call types and configurations, as well as add new fields for each call type.<\/p>\n<p>To improve efficiency and effectiveness, each call type can have its own SLA and escalation rules. Email templates can also be associated with specific call types.<\/p>\n<p>Utilize an Omnichannel Incident Management Solution<\/p>\n<p>System users can reach out to the IT Help Desk and open incident tickets using a number of channels. Incident reporting can be done via email, mobile device, or the self-service portal (including our user-friendly chatbot).<\/p>\n<p>Emails are automatically converted into incidents, as the system uses keywords to route the incident into the correct category and support group.<\/p>\n<p>Enabling Self Service for Improved User Experience<\/p>\n<p>The self-service portal empowers end-users to resolve their own issues and stay informed when incidents need IT assistance.<\/p>\n<p>In the portal, users can submit any incident and gain visibility into both the status and progress of their ticket. Any email exchange between the portal and an end-user is captured in the incident log.<\/p>\n<p>The knowledge base is part of the self-service portal, providing categorized topics that are searchable, allowing users to resolve their own issues without turning to the IT help desk.<\/p>\n<p>The portal is configurable and can be customized for different departments within an organization. It also includes a chatbot, which can aid end-users as they try to resolve issues they are facing and templates, which can be used to make engagements run more efficiently.<\/p>\n<p>After using the system, users are asked to respond to a satisfaction survey, enabling the IT team to monitor the effectiveness of the portal.<\/p>\n<p>Improving Agent Efficiency<\/p>\n<p>The Incident Management module was designed to improve your agent efficiency. It assists agents throughout their response, by providing customer configuration items (CI), related asset data, and similar incidents that have happened in the past.<\/p>\n<p>Tickets are managed using a drag-and-drop interface, and each support team member can view the tickets in their queue. When needed, tickets can be reassigned or escalated, and new sub-tasks can be added without reassigning the case. Dynamic, self-defined grids simplify agent views into incidents.<\/p>\n<p>Administrators can create incident templates for the most common types of incidents and can open new incidents using templates.<\/p>\n<p>When multiple tickets stem from a single incident, or if multiple incidents stem from a related problem, all tickets can be worked on simultaneously and resolved at the same time.<\/p>\n<p>If an incident is resolved upon opening the ticket, Help Desk members can open and close the ticket at the same time. When closing a ticket, the system enables root-cause analysis (RCA) to give you a better understanding of the source of your incidents. Easy-to-use templates are available when closing tickets, allowing agents to meet SLAs by saving time with their responses and quickly moving on to the next incident.<\/p>\n<p>The portal makes it easy to create chatbot-driven resolutions, document solutions for repeating issues, and prioritize issues by category. The analytics engine shows opportunities for individual and group improvement.<\/p>\n<p>Maximizing Automation<\/p>\n<p>Automation is a key element of the Incident Management module, improving work processes, and eliminating repetitive tasks so your agents can focus on resolving issues.<\/p>\n<p>Dynamic routing rules automatically assign incidents to agents as soon as they are created. Incidents that are emailed to the team are automatically routed to the right agent using keywords and rules. As incidents near their SLA, escalation paths are automatically generated to ensure an on-time resolution.<\/p>\n<p>For incidents that can be resolved by end-users, the steps required to resolve the issue are automatically sent to the user. Templates are automatically generated and used for notes, resolutions, and reassignments.<\/p>\n<p>Major incidents involving multiple reported issues can be updated on one single record, and automatically updated on all related incidents.<\/p>\n<p>End users and agents receive automated notifications and status updates as incidents are processed, and when relevant, the knowledge base is automatically updated with new solutions.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;1em|0.5em|1em|0.5em|true|true&#8221; custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; global_colors_info=&#8221;{}&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover=&#8221;102%|102%&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_cta title=&#8221;Elevate the efficiency of your entire IT infrastructure Today!&#8221; button_url=&#8221;https:\/\/dev.quant-ict.nl\/contact\/#contact&#8221; button_text=&#8221;More information: Call us&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EC2771&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><b>The pricing structure is so simple that there is no reason not to start today. Single price per user cloud or user on-premise &amp; implementation costs (one-time only).Starting from 10 users<\/b><\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Service Type&#8221; _builder_version=&#8221;4.25.1&#8243; custom_margin=&#8221;|||5%|false|false&#8221; custom_padding=&#8221;80px||80px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_id=&#8221;Empower_Infra&#8221; _builder_version=&#8221;4.25.1&#8243; custom_margin=&#8221;-39px||39px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.25.2&#8243; text_font=&#8221;Share Tech||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.02)&#8221; text_font_size=&#8221;100px&#8221; text_line_height=&#8221;0.2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Share Tech||||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||0px||false|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;80px&#8221; text_font_size_phone=&#8221;60px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;36px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Hardware<\/p>\n<h2>\u00a0Computer &amp; Network Components<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Share Tech||||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.6em&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Advice and Supply of Computer &amp; Network Components<\/h3>\n<p><em>Strengthen your infrastructure with expert advice and a reliable supply of high-quality computer and network components. Make informed choices for sustained growth.<\/em><\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Outsource your challenges buying hardware&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Outsource your hardware procurement challenges with confidence to Quant ICT Group. We specialize in seamlessly managing every aspect of the buying process, ensuring timely deliveries, meeting both buyer and project needs, and tackling pricing issues during extended projects. Our expertise extends to efficiently handling both hardware and software requirements for industry equipment, providing you with a reliable and comprehensive solution to streamline your operations.<\/span><\/p>\n<p><span>For years, Quant ICT Group has successfully navigated hardware procurement challenges for industry leaders like Danielli Corus and many others. Our track record speaks for itself, as these esteemed clients continue to place their trust in us. Rely on our experience and commitment to excellence, and let us seamlessly manage your hardware needs with the same dedication and reliability that has made us the go-to solution for industry giants.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Single place to cover all&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Discover the convenience of a single destination for all your hardware requirements. From end-user laptops to network equipment, servers, and essential software and databases \u2013 Quant ICT Group is your comprehensive solution. Streamline your procurement process and trust us to deliver a unified and efficient approach, ensuring that every component seamlessly aligns with your business needs.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Shipment  across the world&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Global reach, local expertise. Quant ICT Group ensures your hardware and software reach every corner of the globe, from Russia and China to Brazil and India. Our commitment to timely deliveries is unwavering, and we go the extra mile \u2013 even providing the assurance that every shipment, down to the smallest detail, will be securely delivered, ensuring accessibility and peace of mind, wherever your business takes you.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Price is not everything&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>At Quant ICT Group, we understand that value goes beyond the price tag. If you&#8217;re seeking the lowest price without compromising on quality, we may not be the right fit. Our commitment is to deliver not just competitive pricing, but also unparalleled reliability, expertise, and service. If you prioritize excellence and a holistic approach to your hardware needs, we&#8217;re ready to exceed your expectations.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][dsm_lottie lottie_url=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/05\/Animation-1716901666600.json&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_lottie][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_cta title=&#8221;Revitalize Your Infrastructure: Make the Switch Today and Experience the Difference!&#8221; button_url=&#8221;https:\/\/dev.quant-ict.nl\/contact\/#contact&#8221; button_text=&#8221;More information: Call us&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EC2771&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Quality Over Cost: Elevate Your Experience with Unmatched Services!<\/span><\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Service Type&#8221; module_id=&#8221;dashboards-details&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#edf0f2&#8243; custom_margin=&#8221;|||5%&#8221; custom_padding=&#8221;80px|0|80px|0px|false|false&#8221; border_radii=&#8221;|20vw|||20vw&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/06\/q_dashboards.jpg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Share Tech||||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.6em&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 class=\"et_pb_module_header et-fb-editable-element et-fb-editable-element__editing\" data-shortcode-id=\"2.1.2.0-1557498652599\" data-quickaccess-id=\"header\" contenteditable=\"true\">Dashboards &amp; Reporting Solutions<\/h4>\n<p>Benefit not being forced to change your current solutions for new products. But on request have access to all other solutions if required<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;BI Reporting \/ Analytical applications&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Information will follow shortly.<a href=\"\/contact\/\">You can always contact us by mail or by phone.<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Business Dashboards&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Information will follow shortly.<a href=\"\/contact\/\">You can always contact us by mail or by phone.<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Vendor Selection&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||196px|||&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Information will follow shortly.<a href=\"\/contact\/\">You can always contact us by mail or by phone.<\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Service Type&#8221; module_id=&#8221;datahub-details&#8221; _builder_version=&#8221;4.16&#8243; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Share Tech||||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.6em&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Database &amp; Data-Integration Solutions<\/h3>\n<p>If you are in need of having a Data-Hub to services your company,customers, partners or other suppliers to you organization then have a talk with Quant ICT Group<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Database Monitoring&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Information will follow shortly.<a href=\"\/contact\/\">You can always contact us by mail or by phone.<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Data Virtualization&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Information will follow shortly.<a href=\"\/contact\/\">You can always contact us by mail or by phone.<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Logical Data-Warehouse&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Information will follow shortly.<a href=\"\/contact\/\">You can always contact us by mail or by phone.<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Data Strategy&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#f1f1f1&#8243; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Information will follow shortly.<a href=\"\/contact\/\">You can always contact us by mail or by phone.<\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/06\/q_datahub.png&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Service Type&#8221; module_id=&#8221;Strat_Growth_Unveiled&#8221; _builder_version=&#8221;4.25.1&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;|||5%&#8221; custom_padding=&#8221;0px|0|0px|0px|false|false&#8221; border_radii=&#8221;|20vw|||20vw&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_id=&#8221;Strat_Growth_Unveiled&#8221; _builder_version=&#8221;4.25.1&#8243; custom_margin=&#8221;36px||||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.25.1&#8243; text_font=&#8221;Share Tech||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.02)&#8221; text_font_size=&#8221;100px&#8221; text_line_height=&#8221;0.2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Share Tech||||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||0px||false|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;80px&#8221; text_font_size_phone=&#8221;60px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;36px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Consultancy<\/p>\n<h2>\u00a0Consultancy,Training &amp; Implementations<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Service Type&#8221; module_id=&#8221;Strat_Growth_Unveiled&#8221; _builder_version=&#8221;4.25.1&#8243; background_color=&#8221;#edf0f2&#8243; custom_margin=&#8221;|||5%&#8221; custom_padding=&#8221;80px|0|80px|0px|false|false&#8221; border_radii=&#8221;|20vw|||20vw&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][dsm_lottie lottie_url=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2024\/05\/Animation-1716902236736.json&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_lottie][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; text_font=&#8221;Open Sans||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Share Tech||||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.6em&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 class=\"et_pb_module_header\">Expert Consultancy, Training &amp; Implementations<\/h4>\n<p><em>Unleash strategic growth with our expert consultancy, training, and implementation services. Maximize the value of your IT investments through tailored strategie<\/em><\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Consultancy&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>At Quant ICT Group, consultancy takes on a new dimension \u2013 it&#8217;s about being by your side every step of the way. Our consultants aren&#8217;t just here to bill hours; they&#8217;re dedicated to uncovering and advising on the best solutions for your challenges. Whether it&#8217;s database optimization, data integration, change management, incident management, or beyond, we prioritize finding the most effective solutions to ensure your success.<\/span><\/p>\n<p><a href=\"\/contact\/\"><\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Training&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Empower your team with Quant ICT Group&#8217;s comprehensive training solutions. From standard training sessions to fully customized programs, we cover everything in our portfolio. Specializing in Surveillance DB (Bradmark) and IT Care Center, our expertise ensures that your staff receives tailored training, equipping them with the skills needed to excel. Invest in knowledge, enhance performance, and drive success with our training programs.<\/span><\/p>\n<p><a href=\"\/contact\/\"><\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Implementations&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Count on Quant ICT Group for seamless implementations of Surveillance DB Monitoring Solutions and IT Care Center (ITSM Solutions). Whether it&#8217;s a swift deployment in hours or a comprehensive rollout over weeks, our main commitment is to deliver implementations tailored to your needs, always ensuring on-time completion. Trust us to bring efficiency and effectiveness to your Monitoring and IT service management solutions.<\/span><\/p>\n<p><a href=\"\/contact\/\"><\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Services&#8221; _builder_version=&#8221;4.23.4&#8243; title_font=&#8221;Share Tech||||||||&#8221; background_color=&#8221;#ffffff&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;initial&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;16px||16px||true&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Connect with Quant ICT Group anytime for a wide range of ICT-related services for your company. While we may not have all the solutions in-house, our commitment is to find the perfect match for your needs. We act as your gateway to a network of trusted partners, ensuring you receive comprehensive assistance and solutions tailored to your requirements. Consider us your one-stop destination for all your ICT service needs.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|||5%|false|false&#8221; custom_padding=&#8221;80px||80px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_cta title=&#8221;Take the First Step with No Strings Attached !&#8221; button_url=&#8221;https:\/\/dev.quant-ict.nl\/contact\/#contact&#8221; button_text=&#8221;More information: Call us&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EC2771&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>It&#8217;s Free, Painless, and Packed with Solutions!<\/span><\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Carusel&#8221; _builder_version=&#8221;4.11.3&#8243; mix_blend_mode=&#8221;darken&#8221; global_module=&#8221;5511&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Share Tech||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.06)&#8221; text_font_size=&#8221;100px&#8221; text_line_height=&#8221;0.2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Share Tech||||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||30px||false&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;80px&#8221; text_font_size_phone=&#8221;60px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;36px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>REFERENCES<\/p>\n<h2>References<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; width=&#8221;82%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][dica_divi_carousel item_width_auto=&#8221;on&#8221; item_width=&#8221;200px&#8221; centermode=&#8221;on&#8221; loop=&#8221;on&#8221; autoplay=&#8221;on&#8221; scroller_effect=&#8221;on&#8221; equal_height=&#8221;on&#8221; advanced_effect=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][dica_divi_carouselitem admin_label=&#8221;Poland&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/09\/1_Walter_en_Poland-e1567603032727.png&#8221; image_lightbox=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem admin_label=&#8221;Tip&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/06\/1_TIP-Trailer.png&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem admin_label=&#8221;Twente Milieu&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/06\/1_Twente-Milieu.png&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem admin_label=&#8221;Unicredit&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/06\/1_Unicredit-Services.png&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem admin_label=&#8221;StoneBond&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/06\/1_Stone-Bond-Technologies.png&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/dica_divi_carouselitem][dica_divi_carouselitem admin_label=&#8221;Tableau&#8221; button_url_new_window=&#8221;1&#8243; image=&#8221;https:\/\/dev.quant-ict.nl\/wp-content\/uploads\/2019\/06\/1_Tableau-Software.png&#8221; 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Enjoy Seamless Support and Benefits from Our Longstanding Relations with Suppliers.Portfolio \u00a0Our PortfolioIoT\u00a0 \u00a0Innovative IoT Applications<div class=\"et_pb_module dsm_lottie dsm_lottie_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dsm_lottie_wrapper\" data-percent-viewport=\"\" data-params={&quot;path&quot;:&quot;https:\\\/\\\/dev.quant-ict.nl\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Animation-1716904313970-1.json&quot;,&quot;loop&quot;:true,&quot;loop_no&quot;:&quot;&quot;,&quot;delay&quot;:&quot;0ms&quot;,&quot;direction&quot;:&quot;1&quot;,&quot;speed&quot;:&quot;1&quot;,&quot;hover&quot;:false,&quot;trigger&quot;:&quot;on_hover&quot;,&quot;scroll&quot;:&quot;on_hover&quot;,&quot;mouseout&quot;:&quot;no_action&quot;,&quot;viewport&quot;:&quot;80%&quot;}>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Innovative IoT Applications Explore [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.quant-ict.nl\/en\/wp-json\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.quant-ict.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.quant-ict.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.quant-ict.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.quant-ict.nl\/en\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":673,"href":"https:\/\/dev.quant-ict.nl\/en\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":10500,"href":"https:\/\/dev.quant-ict.nl\/en\/wp-json\/wp\/v2\/pages\/56\/revisions\/10500"}],"wp:attachment":[{"href":"https:\/\/dev.quant-ict.nl\/en\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}